Arabian Automobiles Celebrates Two Prestigious Awards from Nissan

Automotive division of AW Rostamani Group collects accolades for excellence in aftersales and customer satisfaction.

Dubai, UAE, December 09, 2015: Arabian Automobiles, the exclusive distributor for NISSAN in the Dubai and the Northern Emirates has been awarded with two prestigious awards from Nissan Motor Corporation. The flagship automotive division of AW Rostamani Group was bestowed with the ‘World Aftersales Progress Club Award’ and “Customer Experience Excellence Award”.

Arabian Automobiles conducted an event at its Deira showroom on November 30, 2015 where Mr. Michel Ayat, CEO, Arabian Automobiles received both accolades from Mr. Samir Cherfan, Managing Director, Nissan Middle East.

Michel Ayat, CEO, Arabian Automobiles Company said: “We are proud to receive these awards. It is recognition of our continuous pursuit of excellence and our vision of making Arabian Automobiles a global benchmark in Nissan Aftersales activities.”

“People who walk through our doors are far more than clients, they are the focus of everything we do. We always endeavor to deliver the very best customer experience and the realization of this goal has been recognized by Nissan with its awarding of this title,” added Ayat.

Samir Cherfan, Managing Director, Nissan Middle East, said: “These prestigious awards come as a testament of Arabian Automobiles differentiated stand on the threshold of an exciting future for Nissan in Dubai and the Northern Emirates. Its impressive successes to date, remain a key pillar to Nissan’s growth in the Middle East. We recognize the importance of the aftersales in our relationship with our customers as it’s what sets us apart in such a competitive market.”

The global World Aftersales Progress Club Award recognizes those Nissan’s distributors from across the globe, that have set benchmark standards in aftersales service. Arabian Automobiles has now won this award for an unprecedented, 8th consecutive time, making them the first NISSAN distributor globally to achieve this distinction. As further testimony to its long running pursuit of excellence in aftersales, Arabian Automobiles has received this honor a total of 17 times in the company’s history. Judging criteria include evaluation on aftersales business growth, Nissan Competitive Advantage Map (N-CAM), and customer service excellence parameters. Arabian Automobiles received its acclaim in the ‘Large National Sales Company’ category, globally. 

NISSAN also declared Arabian Automobiles as the champion of its Regional Customer Experience Excellence contest, from among its distributors in the entire Middle East for instituting sales and service quality processes for the customers. Criteria for judgement included customer satisfaction index scores, customer reviews, staff professionalism and responsiveness.