Epicor Wins Inaugural Gulf Customer Experience Award for Delivering Outstanding Customer Service

United Arab Emirates, February 3, 2016- Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, has today announced that it has been named the best technology business for customer service in the GCC. The company was pronounced winner of the prestigious Technology and Telecom category at the Gulf Customer Experience Awards 2015 gala ceremony, held at the Jumeirah Creekside Hotel in Dubai.

The inaugural Gulf Customer Experience Awards was attended by leading experts from a broad spectrum of industry sectors and finalists in 23 different categories. Attendees shared their knowledge on a wide range of best practices at regional and global levels, and Epicor was honoured for its commitment in delivering outstanding service to its customers.

“At Epicor, we believe that strong engagement with our customers is vital,” said Vinod Raghothamarao, customer engagement manager for Epicor Software in the Middle East. “We have therefore adopted a customer-centric approach to our working culture, which runs through the whole business -- from the work of our global customer advocacy team to sales, marketing and technical support.

“Winning at the Gulf Customer Experience Awards is testament to our continuous efforts to engage with our customers at every level. The award acknowledges our commitment to fully understanding their business requirements so that we can work effectively to deliver the best software solutions for them. It is a great honour to be recognised by the industry for our customer-friendly approach and we will continue to work hard to offer our customers the best experience possible, combined with our technological leadership,” Raghothamarao concluded. 

Epicor business software solutions are designed to inspire and maximise productivity across an entire organization. The company continues to forge strategic partnerships with leading industry names to optimise manufacturing, distribution, services, retail, and hospitality processes via innovative approaches to designing, building, and using enterprise resource planning (ERP) systems.