DLD Service Centres serve 39,000 investors with a total value of AED 131 billion

42  thousand transactions and services for investors

Dubai, United Arab Emirates, 22nd September 2018:   Dubai Land Department (DLD) has announced that its service centres across Dubai have served more than 39,000 investors, after helping them complete their investments with a total value of AED 131 billion during the period from January to 31st August, 2018.

In the latest report issued by DLD, the number of transactions provided in service centres during the period mentioned amounted to 42,000, distributed between 24,000 transactions for the transfer of ownership, and 18,000 that provided excellent services to investors.

His Excellency Sultan Butti bin Mejren, Director General of Dubai Land Department commented: “The demand for service centres is evident due to the completed transactions of more than 39,000 investors, valued at more than AED 131 billion. This confirms the success of this project, which aims primarily to provide the department's services throughout Dubai to achieve the strategic vision of the Dubai Plan 2021 which aims to position the Emirate as the best global destination for living, working, and visiting.”

His Excellency stressed the significant role played by the centres in helping real estate investors in Dubai access DLD services easily without the need to visit the headquarters. This has helped customers save time and effort. His Excellency added: “We strive to provide all our services through these centres and to develop and transform them into a digital format which in line with Dubai Smart Strategy. We are also working to increase the number of services our customers receive from our digital platforms, which include the website and other electronic applications, to support the government's vision to transform all its services into smart ones.”

His Excellency added: “We introduced this system to provide a number of accredited offices that can register main real estate transactions at locations and branches operating outside the department's hours and days. The desired success was achieved after the real estate registration services were made available on a wider scale in the Emirate, contributing to the increase in the speed and effectiveness of transaction completions for investors, without the need to book appointments at DLD’s headquarters.

DLD opened 23 centres that offer all its services to the public, including 16 real estate registration trustees and seven real estate services trustee offices. 

These centres are attractive to customers who can find various solutions to their needs easily. Services are provided to them throughout the week from 8am to 8pm, with some offices offering services outside of working hours, including on Saturdays.

One of the benefits that has been achieved from this system is the upgrading of the level of service provided to the Department's customers, providing real estate transactions outside official working days and times in various places of the Emirate. In this way, we have been able to reduce the needed time and effort and increase the speed of transaction completion.