Schneider Electric Strengthens Field Services Organization Offering Comprehensive Customer Support

•    Organization Serves Customers’ Technical and Infrastructure Life Cycle Needs, Reduces Costs by 30%

Dubai-UAE: 16 December, 2014 – Schneider Electric, a global leader in energy management, has strengthened its Field Services Business Unit (BU) to oversee the technical and infrastructure life cycle needs of enterprises for their equipment, software management and building systems.

The Global Field Services Business Unit consists of highly qualified field service representatives who provide professional support for customers’ electrical distribution infrastructure. The unit offers after-sales support and services across all the business units of Schneider Electric. From low voltage circuit and switch breakers, Uninterruptible Power Systems (UPS), datacenters to industrial automation and large oil and gas installations, this unit caters to diverse market segments.

Targeted at facilities managers, plant managers and system integrators, Schneider Electric’s Field Services unit assists customers and partners through planning and designing, operations, energy auditing and renewal of equipment. Schneider Electric aims to leverage this unit to increase long-term customer loyalty via effective customer relationship management (CRM) strategies. Some of the CRM strategies include service plans, extended warranties, proactive management of upgrades and installations, trainings and spare parts management as well as retrofit solutions for all legacy customers.

Ahmed Sfar, Vice President, Global Field Services – Gulf, Schneider Electric, said: “Today’s high-pressure and time-sensitive industries face challenges when planning for long-term maintenance of their critical assets. At such a time, Schneider Electric is keen to build awareness for our differentiated expertise and technology management strategies that enable our customers to focus on their core operations and long-term business growth.

“By enhancing our Global Field Services offerings, we are moving from ad-hoc servicing, to round-the-clock international field servicing to support in the complete life-cycle management of our client’s technical ecosystems. Additionally, our tailored services help the cut costs and reduce downtime. As always, we are committed to simplifying daily operations for customers and contributing to their peace of mind.”

Schneider Electric’s global expertise and highly qualified field service representatives provide professional support based on reliability, worldwide coverage, and 24 x 7 remote and on ground assistance, prompt troubleshooting, spare parts management expertise, and a priority service response. These offerings are contractually guaranteed and also include emergency assistance and escalation management.

For more information on the Global Field Services offerings, please visit:
http://www2.schneider-electric.com/sites/corporate/en/products-services/services/field-services/field-services.page