Dubai Land Department Wins 2025 Hamdan Flag for Pioneering category “Tamallak+ “Initiative

• The initiative redefined the real estate transaction registration journey in line with Dubai’s Government Services 360 policy, enabling transactions to be completed within five minutes through a fully integrated digital experience.
• Reducing service completion time by 88% and transforming the registration journey into a fully digital experience.
• The initiative achieved a 96.5% customer happiness rate, and enhanced operational efficiency and long-term service sustainability.

Dubai, UAE, 8 July 2026: Dubai Land Department (DLD) has been awarded the 2025 Hamdan Flag, part of the Hamdan bin Mohammed Programme for Government Services, in recognition of its Tamallak+ initiative in the pioneering category, marking a major milestone in DLD’s digital transformation journey. It also reflects its success in redesigning the real estate transaction registration journey, in line with the Dubai Government Services 360 policy, through an integrated, data-driven digital ecosystem that places customer needs at the center of service design.

The recognition reflects DLD’s commitment to developing proactive, seamless, and efficient government services in line with the vision of Dubai’s leadership. It also supports the objectives of the Dubai Economic Agenda (D33) and the Dubai Real Estate Strategy 2033, contributing to the emirate’s ambition to become the world’s best city to live, work, and invest in.

The initiative integrates a range of advanced smart services, including AI-driven property valuation, instant sales registration, developer self-registration, support for the First-Time Home Buyer Programme, and new opportunities for fractional ownership through real estate asset tokenization, contributing to the development of a more flexible, innovative, and future-ready real estate ecosystem.

Tamallak+ is built on the principles of Dubai’s Government Services 360 policy, focusing on re-engineering processes, simplifying customer journeys, automating services, and strengthening real-time data integration between government entities and strategic partners. This enables transactions to be completed within a unified One Government model, eliminating redundant processes and repeated document submissions while delivering a secure, seamless experience accessible anytime, anywhere.

The initiative has delivered a significant shift in service efficiency, reducing service completion time by 88% and transforming property registration into a fully digital, end-to-end process requiring no in-person visits. It has also streamlined service requirements, improved operational efficiency, and achieved a 96.5% customer happiness rate.

DLD has further strengthened ecosystem integration by connecting its operational framework with 59 major real estate developers and 30 banks, enabling sales transactions to be completed in as little as five minutes. This reflects the advanced level of collaboration between government and private sector stakeholders and supports a more agile and efficient real estate market.

These advancements have further strengthened the competitiveness and investment appeal of Dubai’s real estate sector. In 2025, Dubai attracted more than 129,000 new investors, reflecting growing confidence in the emirate’s real estate ecosystem, advanced regulatory environment, and world-class government services.

Looking ahead, DLD will continue expanding proactive services while deepening the use of artificial intelligence and advanced data analytics across the customer journey. These efforts support the development of a smarter, more sustainable real estate ecosystem that enhances quality of life, elevates customer experience, and reinforces Dubai’s global leadership in government service excellence.