Malabar Gold & Diamonds' wins Images RetailME Awards 2016 as Most Admired Retailer of the Year – Gold & Jewellery category

Service quality and standards well maintained by the brand despite increasing sales network across Middle East Far East & India to 157 stores.

Dubai, UAE, October 17, 2016:   Malabar Gold & Diamonds, the leading jewellery retailer won the Images RetailME Awards 2016 for being ‘Most Admired Retailer’ under the Gold and Jewellery category. Images RetailME Awards 2016, the annual industry honours that recognise the top performing retailers and retail practices every year and reward excellence across retail categories. This special jury award was bestowed on the brand after evaluating the evidence of success achieved during the assessment period – August 1, 2015 to July 31, 2016. Mr. Salish Mathew, Head – Branding & Marketing, Malabar Gold & Diamonds received the award from Mr. Luca Cappuccitti of Design International at the event held in Dubai, UAE.

The Images RetailME Awards ceremony is positioned as the most prestigious event of its kind in the Middle East retail calendar and is geared to set benchmarks in this vibrant retail destination. Being the key contributor to the region’s growing economy, Images RetailME is the only private sector program in UAE’s retail sector that acknowledges efforts taken by retailers. Images RetailME Awards jury comprises a panel of regional and international industry experts with a proven record of their acumen, knowledge and experience.

MP Ahammed, Chairman of Malabar Group stated that, “This is a direct testimony of the quality services delivered by the team to our increasing customer database. It can be quite a challenge to maintain excellence in customer service amidst growth and increased bulk sale. However, while expanding our product range, we have made sure that the quality of our products and service does not suffer. This award is a direct reflection of our hard work and commitment.’

The company has a strong retail presence in India, Middle East and Far East with a retail network of 157 outlets across nine countries. With an annual turnover of $4 billion, the company today ranks among the top five preferred jewellery retailers in the world. Keeping customer service and satisfaction as the primary priority, Malabar Gold & Diamonds attempts at catering to people of all races and ethnicities by incorporating tastes of different cultures in the jewellery designs that they showcase. Malabar Group offers exquisite and beautiful jewelry as a part of various brands presented at Malabar Gold & Diamonds’ namely Ethnix - Handcrafted Designer Jewellery, Era - Uncut Diamond Jewellery, Mine - Diamonds Unlimited, Divine- Indian Heritage Jewellery, Precia - Precious Gem Jewellery and Starlet - Kids Jewellery. A recent initiative taken by the company is MGD – Lifestyle Jewellery; a retail concept for trendy and light weight jewellery that represents the independent and the modern woman through its designs and collections.

Furthermore, while making sure to climb the business ladder with providing the latest collections, exception in service and excellence in customer satisfaction, the company also remains at the forefront in corporate philanthropy through various charity programs in their areas of its operations. Since its inception in 1993, the group has strived for creating a difference in people’s lives in and around their areas of business. CSR activities are a fundamental part of Malabar Group’s culture and the group is intrinsically connected to the communities that surrounds it. The organization ensures that a fixed percentage of its net profit is used for CSR activities every year and the charity projects of Malabar Gold & Diamonds have touched the lives of thousands of people. They focus primarily in five priority areas such as health, education, environment, housing and women empowerment. 

Malabar Gold & Diamonds has always been at the forefront in gold jewelry manufacturing, wholesaling and retailing and plans on being the ‘most- preferred’ jewellery retailer in the market. Working towards their rapid expansion plan, the group strives to continue embarking on its journey by further expanding in the near future.