Kodak Alaris Drives Digital Transformation through Worldclass Service & Support

Dubai, UAE, 22nd August, 2016:  Kodak Alaris is demonstrating its commitment to the Middle East by providing fast, local service and support for organisations that use their award-winning document scanners and information management software and solutions. The services are supported directly by Kodak Alaris engineers in UAE and Saudi Arabia and through trained and certified partners in Oman, Kuwait, Bahrain, Lebanon and Qatar. 

“According to research conducted by Accenture and the World Economic Forum, digital activities will have an impact of $14 trillion dollars on global GDP by 2030,” said David Whitton, Kodak Alaris’ regional sales director for the Middle East and Africa. “The Middle East region is well positioned to take advantage of this, so it’s critical for us as a world class solution provider to deliver a sophisticated, value-added approach to service and support.” 

In the era of data chaos, providing expert repair and preventative maintenance for Kodak Alaris products as well as third-party offerings, while offering value-added professional services, is essential when helping customers successfully navigate their digital transformation. Services from Kodak Alaris begin with exceptional repair and maintenance, and extend into professional services for more complex mission-critical and connected environments. These services connect data and information in valuable new ways and evolve with customer needs and new technologies. 

The service side of Kodak Alaris’ Information Management business in the Middle East has increased by 35% over the last year showing that customers have responded enthusiastically to the firm’s services offerings. With five service centres across UAE and KSA and trained and certified partners in Oman, Kuwait, Bahrain, Lebanon and Qatar, experienced technicians provide world class service within hours of a customer reporting an issue. 

“Given the volume of production scanners we sell today, increasing our service footprint across the region is vital to support customers when they make significant hardware purchases,’ said Whitton. “We offer 8-hour service response time to solve problems quickly using only original manufacturer parts. Our biggest advantage is our ability to provide preventative maintenance to ensure equipment availability and maximum uptime. For customers, having one supplier provide service for Kodak Alaris scanners, as well as other manufacturers’ scanners and storage equipment, eliminates the inconvenience of dealing with multiple vendors. It’s the ‘one-call-gets-it-all’ philosophy.” 

From on-site service and Advanced Unit Replacement, to 24x7x8 hour response and preventive maintenance, Kodak Alaris delivers fast, reliable service to keep operations running at peak efficiency. Skilled service engineers provide over-the-phone, remote expertise to solve problems fast and if an on-site call is necessary, one of the many strategically located field engineers (FEs) will visit the site to resolve the issue. 

Kodak Alaris' best-in-class Field Engineers (FEs) comprise one of the largest, most responsive services forces in the world, providing the insight to train users on proactive maintenance and troubleshooting so they can avoid costly downtime. Kodak Alaris is the only service provider using 100%-certified, original replacement parts to repair equipment from Kodak Alaris. Other service providers cannot access genuine components; they can only use after-market substitutes for manufacturer-discontinued parts. First time-fix rates of over 90% demonstrate an unwavering commitment to understanding and solving issues fast. The company also has the distinction of achieving the ISO 9001:2008 certification among scanner service organizations, so customers can feel confident that Kodak Alaris will deliver on its promise to meet the most stringent requirements on a global scale.

“Better. Together. That’s our motto, which is a call to our customers to form a winning partnership with the service and support team from Kodak Alaris. Our Field Engineers deliver superior productivity, reliability, efficiency and scalability, and they make it simple for users to get quickly up to speed. Organizations can achieve more successful outcomes in the era of data chaos with world-class services from Kodak Alaris," concludes Mr. Whitton