Dubai International Financial Centre Launches Fully-Integrated Client Portal in Line with Dubai's ‘Smart City' Initiative

Centre’s upgraded Portal provides an enhanced end to end solution for companies and employee services 

Dubai UAE, November 29, 2015:  Dubai International Financial Centre (DIFC), the global financial hub connecting businesses and institutions with emerging market opportunities across the Middle, East, Africa and South Asia, has launched the third phase of its upgraded DIFC Client Portal, offering a full range of tech services to further enhance the overall client and tenant experience. 

The new Portal offers a wide range of online services including Company Services, such as Company Registration, License Renewal and Company Amendments.  In addition, users can access Employment Services, such as the application, renewal and cancellation of visas, all with an online payment facility.  

By facilitating single platform access and coverage of departmental services, DIFC’s Client Portal reduces processing time by almost 80% for certain types of applications, from the time of submission of the application to receiving approval. The Portal also eliminates the need for hard copies for all Employee Services. Servicing the requirements of all clients more efficiently, the Centre’s enhanced services have facilitated improved accessibility and responsiveness, with an almost 50% reduction in client waiting time.  

Commenting on the DIFC’s technological initiative to upgrade its online interface, Alya Al Zarouni, Senior Vice President – Government & Registry Services, DIFC Authority, said: “We acknowledge the importance of providing a simple and streamlined Client Portal for the wider benefit of customers and companies alike. As a leading financial centre, it is critical to ensure the implementation of cutting-edge technologies and provide single platform access to all government services.” 

“With the launch of our fully-integrated Portal interface, DIFC continues to develop an advanced and evolved business platform that hosts a world-class legal, business and physical infrastructure.”

In line with the Dubai leadership’s ‘Smart City’ initiative, the DIFC Client Portal indicates the Centre’s forward momentum to building a unique financial ecosystem supported by an efficient, simple and streamlined technological and physical infrastructure. 

Having initially launched the upgrade with the introduction of online applications for Company Services, the comprehensive facilities now available to DIFC clients include Government Services, such as employment visa applications and dependent packages, as well as Property Services such as lease registration and transfer of freehold. .   

All Company and Employee services will also now benefit from an additional courier service, which will ensure secure delivery of documents to and from client offices.