Oman Insurance Company launches the First Roadside Assistance Mobile App in the UAE

Oman Insurance Company (OIC) has launched AssistPal, a unique mobile application dedicated to roadside assistance for its motor insurance customers. This first of its kind App in the UAE makes requesting assistance faster and convenient when drivers are victim of a car breakdown.

The free AssistPal app is designed to give OIC’s motor customers an added level of safety and convenience on the road. Be it a flat tire replacement, a battery jump start, or towing their car, OIC customers can easily avail roadside assistance 24/7 with this innovative App.

The release of AssitPal follows the signing of a new contract between OIC and ITACO where ITACO will provide assistance services such as Roadside Assistance and Travel Assistance to OIC customers.

“Drivers find it quite hard to explain where a car broke down using landmarks or street names that don’t always exist” explained Haris Mylonas, Executive Vice President Consumer at OIC. “AssistPal removes this awkward moment by sending the vehicle's exact location via the phone’s GPS feature. Once help is on the way, drivers can track the real time location of the assigned service provider on a map.”

For specific roadside assistance cases requesting human intervention, the App is seamlessly integrated with a world-class multilingual contact centre which coordinates all assistance activities from first contact to roadside repair.

The contact centre is specifically integrated with GPS/GSM technology and geospatial mapping enabling its agents to pinpoint a vehicle location in seconds. From there, the system can almost instantly locate the nearest provider, and OIC customers get assistance within minutes of their service requests. During the whole assistance process, the contact centre checks on progress, keeps customers informed and ensure that the vehicle is back in service as quickly as possible.

“We’re really excited to work with OIC as they are forward-thinking in their approach to Customer Service Experience. It is a perfect time to be working with this major insurance provider, as they continue to grow and emerge as leaders in the region,” said Omar Javier, Managing Director of ITACO. “With a wide range of competitive services, an international network of service providers and a world-class contact centre, ITACO was created to be the region’s first choice for assistance services.”