Mashreq named Best Retail Bank in UAE and Qatar 2015 for outstanding customer service and innovation

•    Bank wins top 6 awards in total from Global Banking & Finance Review Awards
•    Bank sets precedent for Everyday banking in the region
•    imashreq rewarded as the most innovative global banking initiative

United Arab Emirates, Dubai, 9th April 2015: Mashreq, a leading financial institution in the UAE, was named the Best Retail Bank in both UAE and Qatar amongst the top six awards it has won from Global Banking & Finance Review Awards. These prestigious awards are a testament to the Bank’s unparalleled market leadership in delivering world class customer experiences, driven by a continuous passion for innovation.

Since its inception in 2011, Global Banking & Finance Review Awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the Global Financial community. Mashreq was awarded for its innovation and achievements in six distinct categories:

•    Best Retail Bank UAE 2015
•    Best Retail Bank Qatar 2015
•    Most Innovative Banking Initiative (imashreq)
•    Best Corporate Bank Qatar 2015
•    Best Customer Service Bank Qatar 2015
•    Innovative Islamic Banking Solutions Provider UAE 2015

"Customer service and innovation are at the forefront of our business. We are thrilled to receive recognition for our achievements and pledge to continue playing an important role in our customers’ lives. We are no longer intent on just providing traditional banking services and products and recognize the importance of delivering the best in class products and services, marrying our banking capabilities with the latest digital and technological developments,” said Farhad Irani, Head of Retail Banking Group.    

In the past years Mashreq has differentiated itself by offering innovative products and services that matter to customers and impact positively to the development of the region’s banking and financial industry. Consistent with Dubai's vision to transform the Emirates into the smartest city in the world, the Bank recently launched iMashreq, the Region’s First Fully Automated bank, making digital a seamless part of its branch delivery and customer service. The Bank was awarded the Most Innovative Banking Initiative for the launch of iMashreq.

Mashreq is the UAE’s oldest bank that has continuously leveraged its innovation capabilities to achieve regional market leadership. “Winning the award for the Best Corporate Bank Qatar 2015 confirms our successful growth in corporate banking and especially the Financial Institutions space. In our Islamic banking space, our offering of Mashreq Al Islami provides customers with the ultimate banking experience who don’t want to compromise on their principles but yet look for modern and advanced banking solutions that are Sharia’h Compliant,” said John Iossifidis, Head of Corporate and Investment Banking Group.