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Dubai, United Arab Emirates, April 6, 2015: His Excellency Engineer Essa Al Maidoor, Director General of the Dubai Health Authority, recently inspected the Authority's 24/7 call centre.
The Authority expanded the working hours of the call centre on the 1st of March this year, making it a 24/7 call centre in order to provide customers with round-the-clock assistance.
Al Maidoor said that customer care is at the heart of the Dubai Health Strategy 2013-2025 and that the Authority has been actively undertaking several initiatives to further improve customer service. He added that the move to ensure the call centre functions round-the-clock is in line with the vision of His Highness Sheikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai and the Dubai Health Strategy 2013-2025.
Sheikha Al Rahoomi, director of customer relations at the DHA said that the customer centric approach will ensure callers have 24/7 access to get their queries resolved.
DHA's Call Centre was established in December 2011 and since then, until January 2015, customer service representatives have answered 450,000 calls. Call Centre agents are fluent in English, Arabic, Urdu/Hindi, Farsi and French.
Al Rahoomi said a majority of the queries pertain to licensing services, medical fitness services, complaints and suggestions, information with regard to health services as well as information about DHA's campaigns and events.
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