Dubai Health Authority discusses health regulations during the ‘Leaders at Your Service' initiative.

Dubai, United Arab Emirates, October 28, 2014: The Dubai Health Authority(DHA) held today the monthly  ‘Leaders at Your Service’ initiative to provide customers with an opportunity to directly express their feedback, suggestions and complaints to senior DHA leaders.

This is the sixth month this initiative is taking place at the DHA headquarters. 

Dr Layla Al Marzouqi, Acting Director of Health Regulation at the DHA took part in the initiative and highlighted the importance of such a platform to communicate with the public. She said: “This initiative provides customers with a direct platform to communicate with the leaders of the DHA  and give their suggestions, feedback or complaints. All calls received during the two-hour live session are recorded and promptly followed-up. In addition to this, the DHA has several platforms for customers to communicate with us.”

During this initiative customers can call 800 342 to  directly speak to the leaders selected. 

Dr Al Marzouqi and Dr Hisham  Al  Hammadi, Head of  License Registration Section at the DHA engaged with customers on various topics related to health regulations of the health sector in Dubai.

Dr Marzouqi discussed the DHA’s mechanism to address customer complaints regarding malpractice and/or negligence in health facilities, discussed patient rights and its importance as well as highlighted the authority’s electronic licensing system known as Sheryan. Through the use of Sheryan healthcare professionals and facilities can apply for     a license to practise in Dubai from more than 300 countries in the world.

Dr Marzouqi also addressed several queries with regard to unified license for medical professionals in the UAE.

Several queries were addressed during the two-hour live session. 

Customers can contact the DHA on the call centre no 800342 or send an e-mail on Wasselsotak@dha.gov.ae.