Omani delegation visits Dubai Smart Government to capitalize on its GRP experience

UAE, July 9, 2013 - Dubai Smart Government (DSG) has hosted a delegation from Oman's Ministry of Civil Service who came to learn more from DSG's government resources planning (GRP) system. The delegation, which consisted of a number of directors and heads of sections, was received by H.E. Ahmad Bin Humaidan, Director General of Dubai Smart Government, together with Huda Al Hashimi, Director of GRP, Sumaia Bin Hammad, Director of Communication and Business Development, and a number of section managers at DSG.

Commenting on this visit, Bin Humaidan said: “The visit of the Omani delegation came as part of its interest in getting familiarized with the GRP systems, these being one of the most outstanding milestones of success of DSG. These systems play a pivotal role in achieving integration among Dubai government entities, particularly since they are adopted by 42 government entities and have become a mainstay for efficiently managing back-office work and HR.”

Bin Humaidan expressed DSG's readiness to be a think tank for all Arab countries based on the directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. Bin Humaidan added: “We are keen on communicating with the regional entities for developing government work in the region and sharing our experience with the various entities concerned with eTransformation locally and regionally.”

During the visit, the working team supervising the GRP systems at the Department made a presentation, which started with an overview of GRP systems used by the 42 Dubai Government-affiliated entities for managing their human and financial resources. The systems are composed of 25 streams that cover financial management, human resources, payroll, purchasing, inventory, enterprise management and assets management in addition to eJob and iProcurement. The systems integrate with more than 50 major government systems to help government entities run their internal operations efficiently and allow them to concentrate on their basic job of serving customers.

The presentation explained in detail the human resources management systems as a GRP component consisting of 4 streams that cover an automated work cycle for all HR procedures, starting with submitting the job application and finishing with the end of the employee's service including the feature of tracking procedures. These streams include the HR performance management, self-service system, eJob and training and eLearning system.

The delegation members hailed the achievements that Dubai Smart Government was able to accomplish over the past few years, stressing the importance of the visit as an opportunity to be closely familiarized with a pioneering experience for providing GRP systems and capitalizing on the methods followed by Dubai Smart Government for handling technical problems, particularly in the HR system. The members underscored the necessity of continuing to organize bilateral meetings, these being ideal platforms for exchanging best practices and examining the high potentials and expertise available at Dubai Smart Government, which is known for its leading role in achieving government integration and pushing the wheel of digital transformation forward in the UAE in general and Dubai in particular.