Zoho Launches Bigin, A Pipeline-centric CRM Solution Built Specifically for Small Businesses

Bigin has telephony, customer pipelines, and automation to help small and micro businesses transform their customer relationship.

DUBAI – July 15, 2020: Zoho Corporation, a global company that offers the most comprehensive suite of business software applications in the industry, today unveiled Bigin, a new pipeline-centric CRM software designed and priced specifically for small and micro businesses. Businesses can onboard within 30 minutes on Bigin and start keeping track of their customers and improving customer relationships without worrying about high costs or complicated features.

"Small businesses are the heart and soul of our communities and with business owners struggling more than ever right now, our goal is to bring them world-class customer relationship management technology at an extremely affordable price," said Hyther Nizam, President MEA, Zoho Corp. "We created Bigin to help small businesses achieve maximum growth with a minimal learning curve. Small businesses can stop relying on dozens of spreadsheets to manage customer activities and instead move to a CRM that is easy to use and allows them to focus on growing and building strong customer relationship."

Bigin is a pipeline-centric CRM solution focused on small businesses who do not need an elaborate, end-to-end CRM. If businesses outgrow Bigin, they can upgrade to Zoho CRM with ease. Bigin supports 26 languages, including Arabic, and is a part of Zoho One.

Bigin Feature Highlights:

30-minute setup: Bigin allows users to get up and running within 30 minutes.

Multiple pipelines for customer operations: With the option to create multiple pipelines with fully customizable stages, Bigin empowers small businesses to run their distinct customer operations inside their CRM.

Telephony: Making and receiving calls anytime, anywhere is made possible through Telephony that allows users to choose from a range of popular telephony providers, such as RingCentral, Knowlarity and BT Cloud Phone, in Zoho PhoneBridge Marketplace. Bigin pulls information on each customer and prospect that is being called, helping users to have informed conversations.

Workflow Automation: Bigin helps sales reps drastically cut down the time spent on repetitive manual tasks with easy-to-create automated workflows.

Real-time notifications and analytics: Real-time notifications from prospects are delivered inside the CRM. Additionally, Bigin's out-of-the-box analytics dashboards with charts and KPIs empower businesses to make smarter decisions based on data and up-to-date key performance metrics.

Fully mobile: Users can manage emails, stay updated with their pipeline, and access key business information in real time with Bigin's mobile apps for iOS and Android devices.

Pricing and Availability
At AED 25/user/month, billed annually.