Huawei Takes After Sales Service to a New Level

New initiatives launched at flagship service center to offer enhanced customer experience 

Dubai, UAE, September 21, 2016:   Continuing with its efforts to delight consumers, Huawei Consumer Business Group has announced a series of customer care service initiatives for its Flagship Service Center on Sheikh Zayed Road in Dubai. Huawei now offers personalized services to customers including a hotline number for complimentary pick-up and drop-off of devices and a 48 hour repair turnaround time for select devices under warranty.

By simply calling the Huawei hotline number 800-66600 customers can schedule a time and location for their device to be collected. Huawei assures quick repairs for P9, P9 Plus and Mate 8, Honor 8 devices under warranty. For customers planning to visit the service center they can enjoy a two-hour turnaround. In addition to efficient service, Huawei also offers engraving services that will allow customers to further personalize devices with unique designs and artistic engravings of their choice.

“Worldwide excellence in service experience today constitutes a major factor for customers, and the UAE leads the way.  We believe this can become a key brand differentiator, and that in times to come, customers will demand nothing but the very best – both in terms of quality of device and post-sales service levels. Our intention is to raise the industry bar and remain ahead of our competition by addressing this key need.” said David Wang, Country Manager of Huawei Consumer Business Group in the UAE. 

Huawei’s Flagship Service Center on Sheikh Zayed Road in Dubai was opened in 2015. The center, a symbol of Huawei’s commitment to the region, offers after sales services and repairs in addition to showcasing the latest consumer devices from smartphones to wearables.

In the first half of 2016, Huawei has achieved 60.56 million shipments of products. Huawei Consumer Business Group shipped over 100 million smartphones worldwide in 2015, cementing its position as one of the top three consumer device companies in the world. The global shipments of Huawei smartphones have increased from 3 million in 2010 to 100 million in 2015, a testament to the soaring popularity of the brand among smartphone users who are on the lookout for innovation, design and quality.  

At the event, Huawei also showcased the P9 lite with key features including an exquisite design, a superior camera, high fidelity audio, advanced fingerprint sensor technology and a 5.2-inch Full HD display. The device is aimed at fashion-conscious individuals on the lookout for the perfect digital companion to complement their lifestyle, and is available in three colours – black, white and gold and is available at a competitive price of AED 899.