Dubai Quality Award Puts Global Village at the Forefront of the Leisure and Entertainment Industry

The region’s premier family and cultural entertainment destination receives recognition for its service in the Leisure and Entertainment industry 
 
Dubai, UAE, May 4, 2016:  Global Village, the region’s leading family destination for cultural entertainment and shopping, received the coveted Dubai Quality Appreciation Award under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, at the 22nd Business Excellence Awards organized by the Dubai Department of Economic Development.

The Dubai Quality Award (DQA) is a process for recognizing role model organizations that excel in the areas of leadership, strategy, planning, human resources, partnership and execution. The selected companies are evaluated against similar companies within a specified industry to benchmark performance using a common framework of organizational excellence based on the EFQM 2013 Model or the Excellence Model of the European Foundation for Quality. 

This year, with the inclusion of the ‘Leisure and Entertainment’ sector, Global Village became the very first recipient of the award in this industry category. This comes as a result of the great achievements that Global Village has shown, with a high score of 9 out 10 on its Guests Happiness Index after welcoming more than 5.3 million guests during its 20th season. Looking at its key offerings, Global Village has scored 9.1 on its cultural and entertainment shows, 8.9 on pavilions experience and their variety, 9.2 on the international dining experience and 8.7 on the Fantasy Island experience.

Ahmad Hussain Bin Essa, CEO of Global Village said: “We are very proud to be the first-ever ‘Leisure and Entertainment’ organization to receive this prestigious award. Our participation in the rigorous process of the DQA assessment has also been a great learning for us as an organization. We are committed to building customer loyalty through service excellence by exceeding their expectations every season through continuous improvement and innovation to contribute to the growth of our local economy within our given sector. We consider this award as the first milestone towards achieving the Dubai Quality Gold Award in the future in our pursuit of becoming among the world’s best family destinations for cultural entertainment.” 

Global Village is currently preparing for the launch of its 21st season, set to be on the 1st of November 2016 and continues until the 8th of April 2017 spreading over 159 days, with further enhancements and more surprises awaiting its guests. The destination is well known for providing unique and remarkable cultural and entertainment experiences for the guests of all ages that include an international shopping experience, exponential entertainment, a mouthwatering culinary experience, and the largest funfair rides in the region at Fantasy Island.