Dubai Health Authority hosts ‘Leaders at Your Service' initiative, discusses SAADA health insurance.

• So far more than 70,000 nationals have registered for the insurance and have received immediate benefits of the scheme.

Dubai, United Arab Emirates, Dubai, September 30, 2015: The Dubai Health Authority (DHA) held today its monthly ‘Leaders at Your Service’ initiative to provide customers with an opportunity to directly express their feedback, suggestions and complaints to senior DHA leaders.

Sheikha Al Rahoomi, Director of Customer Relations Department at the DHA highlighted the importance of this initiative and said that this initiative provides customers with a direct platform to communicate with the leaders of the DHA and give their suggestions, feedback or complaints.

Calls received during the two hour live session via the DHA’s help line no 800 342 are recorded and promptly followed-up. In addition to this, the DHA has several platforms for customer feedback and communication.

Dr Haidar Al Yousuf, Director of Health Funding at the DHA took part in today’s initiative.

He discussed the SAADA health insurance scheme for nationals in Dubai. SAADA means happiness in Arabic and the scheme is applicable for all nationals in Dubai who do not benefit from any other Government funded health insurance cover.

He addressed several queries about the registration process, eligibility, coverage and co-payment.

Al Yousuf said: “The SAADA network has a wide range of providers and the co-payment is 10 per cent. The scheme provides access to a host of preventive, in-patient as well as out-patient health services. SAADA is a pioneering program that has mandated preventive screening because we understand the importance of early detection. The program has adopted the use of an Emirates ID card which can be used by patients while registering at the care provider they select from the approved network of care.”

Al Yousuf highlighted that so far more than 70,000 nationals have registered in the program. The registered members received immediate access to health services under the scheme. Until now, 833 operations were conducted, 1162 in-patients and 12,092 out-patients utilized the services.