Aster Health Care Streamlines Patient Care with Vocalcom Cloud Contact Centre Solution

Vocalcom Contact Centre Solutions will provide flexibility and cost saving for Medical Centres

DUBAI, 27 May 2015 – Vocalcom, the region’s most trusted cloud contact centre solution provider, today announces a leading UAE medical institution has selected dreambox (Vocalcom Cloud Partner in MEA), to deliver a unified contact centre across multiple locations including a vital emergency service.

Dreambox has implemented a VOCALCOM unified & cloud platform across Aster Hospitals, Medical Centres and Pharmacies in the UAE to deliver a consistent experience for their customers. The solution has enabled Aster to grow to more than 55 agents supporting over 300,000 calls per month including their flagship 800 Aster service, an emergency medical service across the entire UAE.

Headquartered in Dubai, under the DM Health Care network, it presently consists of 118 establishments providing primary, secondary and tertiary healthcare with management and consultancy services. The group is in the midst of exponential expansion in the GCC and India with numbers set to increase to 300 by the end of 2015.

Consisting of two major brands and operating independently, MedCare and Aster, the group’s requirement was to have a centralized solution that would allow agents to operate from multiple locations and provide flexible growth and deployment actions.

Aster Health Care main remit was to avoid significant costs; complications and delays in deploying their patient care services. They needed a flexible solution that would help them launch across hospitals, medical centres and pharmacies while maintaining centralized reporting, management and administration function.

To replace their previous system, they wanted speed to launch, flexibility for growth, cost saving and a multitude features. dreambox Cloud Contact Centre Solution powered by Vocalcom was the only provider able to deliver cloud contact centre in the UAE and meet the demands and expectations of DM Health Care network from other service providers.

Mims Talsi, CEO of dreambox, said:“ It is imperative for healthcare institutions to have the best systems in place especially when it comes to patient care.  They cannot compromise on quality, rapid response and ability to monitor, monetize and measure care activity.  dreambox was the obvious choice for DM Health Care network as we were able to provide them with a unified platform and help them integrate across all their branches in the UAE.”