Emirates Post Group organizes awareness workshops on customer service rating

Dubai, May 29, 2014: Emirates Post Group under the initiative of the 1st Postal Zone organised a series of awareness workshops of the project customer service ratings in Abu Dhabi, in preparation for this year’s edition of UAE Government Service Excellence Program.

The workshops were addressed by the director of zone, Ms. Thamna Sharifi at the Al Falah Post Office in Abu Dhabi, in which she spoke about the criteria for the rating system, as per the UAE Vision 2021 and the UAE Government Excellence Award, in addition to EPG’s strategic vision. She discussed the reason behind participating in the program and the steps that need to be taken to succeed. She presented a summary of the eight criteria of customer service standards and the customer charter followed by the Group.

Commenting on the workshops, Mr. Fahad Al Hosani, Acting CEO of Emirates Post Group, said the honour bestowed on the eight post offices would motivate them to strive harder towards higher standards as well as challenge other post offices to better their standards, as the Group pursues its developmental goals and fine-tunes its customer service.

Last month, Emirates Post Group’s 8 post offices were awarded a four-star rating under the Emirates Government Service Excellence Program which seeks to raise the efficiency levels of government services, and bring them on par with highest international standards through a rating system that awards 2 to 7 stars for overall satisfaction levels.

The post offices that have won the four-star rating are Abu Dhabi Central Post Office, Al Falah Post Office in Abu Dhabi, Dubai Central Post Office, Deira Central Post Office, Al Qouz 4 Post Office in Dubai, Ras Al Khaimah Central Post Office, Sharjah Central Post Office and Ajman Central Post Office.