DIEZ and Aramex Launch Autonomous Delivery Robot, Redefining Urban Living

• DIEZ to commence pilot at DSO and expand it to DAFZ and DCC

Dubai, UAE: June 26, 2024 – The Dubai Integrated Economic Zones Authority (DIEZ), and logistics giant Aramex, today commenced with pilot testing of Aramex’s pioneering autonomous robot delivery system at Dubai Silicon Oasis (DSO), the special economic zone for knowledge and innovation and a member of DIEZ. The initiative marks a significant step towards the integration of sustainable autonomous delivery vehicles within the urban fabric of Dubai, in line with the Dubai 2040 Urban Master Plan, and represents a pivotal step in the realization of Dubai’s vision to convert 25 percent of its transportation system to autonomous mode by 2030.

The pilot phase testing, scheduled to run for three months, is set to achieve full operational status by September. Initially, it will cover the Cedre Villas community in Dubai Silicon Oasis. This phase introduces a state-of-the-art multi-cabin delivery robot, a significant upgrade from previous single-cabin bot deployments. With the capability to make multiple deliveries per trip, it enhances operational efficiency and is projected to reduce carbon emissions by over 500 kilograms during its three-month tenure. Moreover, the robot is expected to autonomously deliver over 1,000 packages to customers within the Cedre Villas community. Anticipating future expansions, DIEZ plans to expand this initiative to encompass its other economic zones, including the Dubai Airport Freezone and Dubai CommerCity.

Eng. Muammar Khaled Al Katheeri, Chief Officer of Engineering and Sustainability at DIEZ, said: “Our collaboration with Aramex underscores our dedication to advancing innovative solutions that enhance sustainable urban development in Dubai, aligning with the objectives of the Dubai 2040 Urban Master Plan. By introducing carbon-neutral delivery robots at DSO, as part of our Smart City Strategy’s focus on smart mobility, we are showcasing our dedication to incorporating advanced technology for a greener future. This initiative not only demonstrates our leadership in nurturing an innovative, safe, and sustainable ecosystem but also signals the start of a new era in logistics solutions. It’s a stride towards enriching the urban living standards of Dubai’s residents and businesses, promising a brighter, more sustainable future.”

Tarek Abuyaghi, General Manager of Aramex said: "We are thrilled to partner with DIEZ for this groundbreaking initiative, which enhances our last-mile delivery services. Our commitment to operating smart, efficient, and customer-friendly services is unwavering, with innovation at its core—driving us to continuously improve efficiency and prioritize environmental sustainability. This initiative reflects our proactive, integrated, and stakeholder-centric approach, guiding everything we do. We are excited to make a positive impact on the environment while enhancing the urban living experience. We thank DIEZ for their partnership and look forward to offer residents the opportunity to experience future-centric delivery services."

Residents expecting Aramex packages will be provided with a secure pin code to access their deliveries, ensuring safety and security. Additionally, the operation will be bolstered by a mobile outlet stationed at Cedre Shopping Centre to facilitate continuous loading and unloading, as well as the monitoring of all bot operations.

The delivery bot is outfitted with advanced technologies such as a depth camera, multiple human-bot interface elements, and extensive 360-degree video coverage, ensuring optimal performance in both indoor and outdoor environments. Its design, which includes a swappable battery pack and eight compartments for different parcel sizes, demonstrates a dedication to solving the logistical demands of today’s urban living.

The pilot’s success, as assessed by key metrics such as safety, efficiency, and customer satisfaction, will determine the initiative's future growth throughout Dubai, demonstrating the potential for autonomous delivery trucks to become an integral component for urban logistics. Dubai Silicon Oasis, as the innovation and knowledge hub under the Dubai 2040 Urban Master Plan, provides an ideal backdrop for this pilot. The area’s supportive environment for autonomous and smart transportation solutions makes it a fertile testing ground for this revolutionary delivery model.