Sales Account Manager – Higher Education

The Role

We are seeking a Sales Account Manager for Higher Education is responsible for driving revenue growth by managing a portfolio of institutional accounts, acquiring new clients, and expanding existing relationships within the university and research ecosystem. You will act as a strategic...

The Role
We are seeking a Sales Account Manager for Higher Education is responsible for driving revenue growth by managing a portfolio of institutional accounts, acquiring new clients, and expanding existing relationships within the university and research ecosystem. You will act as a strategic partner, aligning advanced technology solutions with the digital transformation goals of higher education institutions. Key Responsibilities 1. Account Management & Strategic Growth: • Manage and grow a dedicated portfolio of higher education and research accounts, ensuring maximum customer satisfaction, retention, and long-term loyalty. • Proactively identify and execute upsell and cross-sell opportunities across a diverse range of technical solutions and infrastructure services. 2. New Business Acquisition: • Identify, prospect, and acquire new institutional customers across the UAE to build a robust and healthy sales pipeline aligned with aggressive revenue targets. • Lead consultative sales conversations to uncover complex institutional needs and align them with advanced digital transformation solutions. 3. Stakeholder Engagement: • Develop and maintain high-level relationships with key decision-makers, including University Deans, IT Directors, and Research Department Heads. • Act as the primary point of contact, ensuring clear communication and the timely resolution of any service or account issues. 4. Technical Collaboration: • Translate complex customer requirements into actionable internal deliverables by collaborating closely with technical, service, and support teams. • Maintain accurate CRM records for precise forecasting, pipeline management, and performance tracking for leadership review

Requirements
• Nationality: UAE National. • Experience: 3–5 years of sales or account management experience specifically within the EdTech or Higher Education sector. • Education: Bachelor’s degree in Business Administration, IT, or a related field. • Skills: Strong negotiation and relationship-building skills; ability to navigate long government/institutional sales cycles. • Driving License: Mandatory (UAE license) for frequent client site visits. Work Location: Abu Dhabi Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office.

About the company
About Us Helping professionals grow. Supporting businesses thrive. Black Pearl is a HR consultancy and recruitment firm based in the UAE. We connect skilled professionals with leading organizations across the Gulf region, offering a personalized and thoughtful approach to hiring. Our team specializes in recruiting for roles across key industries, including but not limited to: - Healthcare and Life Sciences - Engineering and Construction - Technology and Digital - Finance and Accounting - Hospitality and Retail - Government and Emiratization Whether youre searching for your next opportunity or looking to hire, we work closely with you to understand your goals and find the right fit.