Interactive Intelligence to Address Public Sector Demand for Contact Centre and Unified Communications Technology at Kingdom e-Government Summit in Saudi

RIYADH, KSA, 17th May, 2014 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, today announced its participation as one of the sponsors at the Kingdom e-Government Summit taking place in Riyadh, Saudi Arabia between 18-19 May, 2014. With increasing government focus in the Kingdom on e-services and deployment of the latest technologies, Interactive Intelligence sees the Summit as an ideal opportunity to engage with IT decision makers in public office and educate them about how the company’s flagship solution Customer Interaction Center™ (CIC) can help transform and modernize their contact centre and unified communications infrastructure.

Safwat Alshawaf, territory manager, Saudi Arabia at Interactive Intelligence says, “Saudi Arabia is the largest ICT market in the Middle East region. The biggest driving force behind the success of the IT market in Saudi Arabia has been government spending. Such investment is psychologically important to the private sector as it infuses a high level of confidence and permits the cash-flow necessary for the kind of boom we have been witnessing. Currently, a majority of government organizations are evolving to Unified Communications and adopting the latest technologies in their contact centres in an effort to provide better services and streamline communications with citizens. This is where we believe our technology can provide significant value. We already have a number of prime customer references in government entities across the region and we hope that our discussions at the Summit will help us make further inroads into the public sector in the Kingdom.”

The Interactive Intelligence flagship solution, Customer Interaction Center™ (CIC), is an all-in-one IP communications software suite that can be deployed in the cloud or on-premises. It offers contact centre, unified communications, and business process automation functionality to organizations of all sizes and types.

According to the organizers of the Kingdom e-Government Summit, in 2014, Saudi Arabia’s government is expected to spend US$ 12.4 billion on information communications technology and improving e-Government services. This includes 320 new e-Government projects at a cost of more than US$ 2.1 billion. The 5th Annual Kingdom e-Government Summit aims to build awareness and accelerate the integration of e-Government in the day-to-day activities of the public sector and the services it offers to businesses and citizens. More information about the Summit can be found at http://kingdomegovsummit.com/