Outsourcing and shared services industry experts and thoughts leaders to gather at the 2nd edition of the Outsourcing Outlook Forum

Digital transformation, artificial intelligence and robotic process automation is set to change the landscape of the outsourcing and shared services industry

Dubai, UAE – February 23, 2017:  Dubai Outsource City (DOC), member of TECOM Group, will bring together industry experts, decision makers and senior management from across the outsourcing and shared services ecosystems at the second annual Outsourcing Outlook Forum. The attendees and speaker line-up includes subject matter experts from the Ministry of Interior UAE, UAE Ministry of Health, Accenture , Ernst & Young, Alibaba Cloud, Al Tayer Group and Equinix Middle East to name a few.

To be hosted on February 27 at the Westin Mina Siyahi Beach and Marina, Dubai, the half day conference will encourage dialogues, discuss trends and discover future solutions for the industry. 

Dubai Outsource City plays a fundamental role in enabling back-end operations and shared services on a global scale, for businesses in the UAE and from around the world, ensuring business continuity, access to a wider market and customer engagement.  In hosting the Outsourcing Outlook Forum, Dubai Outsource City aims to bring together the UAE public and private sectors to discuss opportunities and challenges as well as discuss disruptive technologies in the industry. 

The Forum was launched in the Year of Innovation in 2015 to offer a thought leadership perspective on the industry and the growing opportunities and impact of digital transformation, artificial intelligence and robotic process automation in the private and public sector. The purpose of the forum is to align the industry with the National Innovation Strategy of the UAE and offer viable methods wherein the shared services and outsourcing industry adapts to the new innovation landscape. 

“The digital transformation that we are seeing across industries underlines the growing importance of technology in economies of the future. Underscoring this is a robust outsourcing industry which drives business continuity and growth across the value chain. As the world’s second largest outsourcing market, the MENA region is poised to reach $7 billion by 2018.  This growing industry plays a pivotal role in enabling the growth of a multitude of industries through the provision of rapid access to talent, increased agility, and improved quality of service delivery. We at Dubai Outsource City realise the integral role that this industry plays in achieving the goals of a diversified economy and nurturing the innovative component in the ICT industry and hence offer a vibrant community that enables and connects the public and private sector and encourages an entrepreneurial atmosphere to ignite the growth of new and innovative solutions,” said Ammar Al Malik, Executive Director, Dubai Outsource City. 

“Dubai is the ideal environment for this industry to thrive, as we are building an innovation-led economy and harnessing untapped potential. We are looking forward to building on the success from the last forum, where we hosted more than 100 attendees from the government, banking, insurance, FMCG, tourism and hospitality and sectors.”  

The forum’s agenda entails many sessions that will discuss the growth potential and challenges of the outsourcing industry in both private and public sectors and pragmatic plans to harness the power of this industry.