Al Masraf's HR Department ISO-Certified for Quality Management System Excellence

UAE, April 2, 2016- The Arab Bank for Investment and Foreign Trade (‘Al Masraf’), one of the UAE's premier banking institutions, has announced that its Human Resources (HR) Department has been certified to ISO 9001:2015 by ABS Quality Evaluations-USA. The recognition affirms the department’s exceptional ability to consistently develop and manage Human Capital to achieve the bank’s Vision, Mission and Objectives.

ISO 9001:2015 is the latest edition of the International Organization for Standardization (ISO)’s flagship Quality Management Systems (QMS) standard based on Risk and Opportunity. It considers the leadership’s active involvement in successfully implementing QMS and is one of ISO’s most sought-after certifications worldwide.

Mr. Faisal Galadari, CEO of Arab Bank for Investment and Foreign Trade, said: “This latest achievement is in line with Al Masraf’s Strategic Excellence Program 2016 – 2020 which places Quality at the forefront of everything we set ourselves to achieve. We have laid the foundation by achieving ISO 9001:2015 certification in our journey towards excellence.” 

Suaad Mohamed Al Shimmari, Head of HR Operations & Nationalization, Arab Bank for Investment and Foreign Trade, added: “ISO 9001:2015 certification affirms the sharp focus and efficiency of our HR team in maintaining quality levels of human resource management. We would like to commend the group for facilitating a smooth and successful evaluation. Our people are the foundation of our success; we thank the HR group for ensuring that staff are highly motivated, guided and incentivized to meet the needs of our employees and our customers.”

Human Resources at Arab Bank for Investment & Foreign Trade has developed and deployed and continually maintains a management system that conforms to the requirements of ISO 9001: 2015. The exceptional commitment to “Quality Service Delivery” demonstrated by the HR team under the guidance of Al Masraf’s executive leadership sets the bank apart from others, making it one of the few in its field in the UAE to achieved ISO 9001: 2015 status. 

“We are confident that Al Masraf will continue to improve as it responds effectively to challenges and leverages opportunities to satisfy customers,” added R.S. Mani, Regional General Manager, ABS Quality Evaluations Inc., who presented the ISO 9001: 2015 certificate to Mr. Galadari. 

The Arab Bank for Investment and Foreign Trade is intensifying efforts to improve its HR management further and upgrade related activities to global best practices. The bank recently received a Certificate of Appreciation from the organizers of TAWDHEEF 2016, the latest edition of the UAE’s leading recruitment exhibition for Emiratis, as gratitude for generously supporting the event.