Assistant Warehouse Manager

The Role

The Assistant Warehouse Manager supports the Director – Supply Chain in overseeing all warehouse operations across UAE. The role ensures efficient receipt, storage, picking, packing, and dispatch of goods while maintaining high standards of safety, inventory accuracy, and compliance wi...

The Role
The Assistant Warehouse Manager supports the Director – Supply Chain in overseeing all warehouse operations across UAE. The role ensures efficient receipt, storage, picking, packing, and dispatch of goods while maintaining high standards of safety, inventory accuracy, and compliance with ISO 9001, HSE, Dubai Municipality, Civil Defense, and related regulations. The post holder also coordinates device management, e-commerce fulfilment, and customer service activities, driving operational excellence and continuous improvement. DUTIES & RESPONSIBILITIES Strategic Warehouse Management • Supervise warehouse operations, aligning with company policies and vision. • Assist in developing warehouse layouts for space optimization. • Ensure smooth receiving, warehousing, and distribution functions. • Enforce SOPs, policies, and compliance with all relevant legislation. Inventory & Operations Management • Maintain accurate inventory records through ERP and cycle counts. • Oversee inbound/outbound activities, ensuring FIFO/FEFO practices. • Address slow-moving, obsolete, and expired inventory. • Coordinate with procurement for optimal stock levels. Device & Asset Management • Oversee storage and handling of devices (dispensers, diffusers, sanitizers, etc.). • Support in-house repair/maintenance operations. • Ensure availability of device parts and supervise proper disposal/write-offs. People & Performance Management • Support recruitment, training, and supervision of warehouse staff. • Assign daily tasks, monitor performance, and provide feedback. • Ensure compliance with labour laws and HSE requirements. Warehouse Maintenance & Safety • Maintain clean, organized, and safe facilities. • Conduct regular inspections and ensure equipment maintenance. • Implement corrective actions from audits and safety checks. Compliance & Auditing • Ensure full adherence to ISO, HSE, Dubai Municipality, DIC, and Civil Defense standards. • Prepare for and support internal and external audits. E-commerce & Customer Service Support • Coordinate e-commerce order fulfilment and product returns. • Liaise with marketing to address slow-moving/expiring stock. • Support sales and customer service teams in resolving delivery-related issues. ERP & Reporting • Maintain ERP/WMS accuracy for warehouse data. • Generate reports on KPIs (order accuracy, inventory turnover, OTIF, stock aging). • Provide insights and recommendations for process improvement. Continuous Improvement • Identify opportunities for cost savings, efficiency gains, and process optimization. • Stay updated with industry trends and implement best practices.

Requirements
Academic Qualifications • Minimum: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field. • Preferred: Master’s degree or certifications (CIPM, CSCP, CLTD). Years of Experience • Minimum 7–10 years in warehouse/distribution management. • At least 3 years in a supervisory or managerial role. Nature of Experience • FMCG and/or chemicals trading warehouse operations. • ERP/WMS operations, compliance with ISO & HSE standards. • Team leadership across multi-shift, high-volume environments. Other Skills / requirement • Strong leadership, organizational, and problem-solving skills. • Proficiency in ERP (SAP, Oracle, MS Dynamics, or Business Central) and MS Office. • Excellent written and verbal communication in English; Arabic is an advantage. • Ability to work under pressure, including weekends/holidays as needed.

About the company
Dhofar Global is a regional key player in hygiene and public health solutions. The company is on a transformation journey to expand its product portfolio and geographic reach to serve customers across borders and industries while maintaining its positioning as a trusted partner in delivering sustainable solutions that enhance lives and lifestyles. Dhofar Global serves organizations in the United Arab Emirates, Oman, and Qatar, ranging from hotels to restaurants, catering suppliers, corporate businesses, cleaning and facility management, to companies in petroleum, aviation, telecom, automotive, healthcare, wellbeing and wellness, and much more. The company is a pioneer in e-commerce and provides comprehensive e-services, designed to empower organizations by simplifying their sourcing lifecycles while fostering meaningful relationships and enabling informed decisions. Its state-of-art e-services allow customers to: - Streamline their operations. - Save time, energy, and money by accessing all necessary information through a single, user-friendly platform and dashboard. - Seamlessly manage orders with personalized product suggestions, exclusive online discounts and promotions, tailored product searches, and customized pricing through quotation requests. - Effortlessly oversee every aspect of their orders, from data collection and placement to automation, shipment tracking, and payment monitoring along with real-time inventory management for efficient stock tracking, preventing overstocking or shortages. Dhofar Global believes that its human resources are its most valuable asset and is proud of the unwavering loyalty of its teams providing the best customer service in the industry.