This newly created leadership position will define and deliver a long-term digital transformation strategy, bringing together customer experience, employee experience, digital operations, product, data and AI under a single vision. Client Details One of the regions fastest-growing hosp...
Additional Information
The Role This newly created leadership position will define and deliver a long-term digital transformation strategy, bringing together customer experience, employee experience, digital operations, product, data and AI under a single vision. Client Details One of the regions fastest-growing hospitality and consumer-facing groups, recognised for its ambitious growth and premium customer experience. Description * Develop and execute an enterprise-wide digital transformation roadmap aligned to business objectives. * Lead cross-functional initiatives spanning customer experience, product, loyalty, CRM, data, AI and digital operations. * Create a connected, frictionless customer journey that elevates engagement and service delivery. * Act as the central point of ownership across internal teams, technology partners and external vendors. * Design and launch innovative membership and loyalty propositions focused on experience, convenience and exclusivity. Job Offer * Opportunity to shape and lead a business-critical transformation agenda from the ground up. * Significant executive visibility and influence within a high-growth organisation.
Requirements * Proven track record leading large-scale digital transformation programmes within consumer-focused organisations. * Strong experience across product management, customer experience, CRM, loyalty, data and digital strategy. * Demonstrated ability to influence engineering and technology teams without being a hands-on technical specialist. * Experience operating in fast-paced, entrepreneurial environments with a build-from-scratch mindset. * Background within digitally advanced retail, e-commerce, luxury or hospitality businesses would be highly advantageous.
About the company Michael Page is one of the worlds leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of: Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
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