Newgen Techno-Functional Consultant / Newgen Solution Specialist

The Role

Newgen Platform Support • Provide end-to-end techno-functional support for the complete Newgen landscape. • Manage and support the following Newgen modules: o NewgenONE Platform o OmniDocs (ECM/DMS) o Loan Origination System (LOS) o FinTech Middleware / Integration Layer o Service Requ...

The Role
Newgen Platform Support • Provide end-to-end techno-functional support for the complete Newgen landscape. • Manage and support the following Newgen modules: o NewgenONE Platform o OmniDocs (ECM/DMS) o Loan Origination System (LOS) o FinTech Middleware / Integration Layer o Service Request Management (SRM) o Collections Management System • Perform configuration, customization, testing, deployment, and production support. • Act as Level-1 and Level-2 support resource for critical production incidents. • Conduct root cause analysis. • Ensure adherence to SLAs and operational excellence standards. System Administration • Perform complete administration of Newgen environments including Development, UAT, and Production. • Manage application deployments, configurations, user administration, security roles, and access controls. • Monitor system health, performance, logs, and capacity. • Coordinate upgrades, patches, releases, and infrastructure changes. • Design, and maintain business workflows within the Newgen platform. o Configure and optimize workflow routing, queues, escalations, notifications, and SLAs. o Implement process automation initiatives to improve operational efficiency. • Design and maintain business rules within the Newgen rule management framework. o Develop, modify, and deploy decision rules supporting lending, collections, customer servicing, and operational processes. Development & Change Requests • Develop, enhance, and support backend components for all change requests and system enhancements. • Perform custom development using Newgen APIs, services, and integration frameworks. • Design and develop complex SQL Server database objects including: o Stored Procedures o Functions o Views o Triggers

Requirements
• Bachelor’s degree in computer science, Information Technology, Software Engineering, or related field. • Experience in Newgen platforms and solutions. • Proven experience with: o NewgenONE o OmniDocs o Loan Origination Systems (LOS) o FinTech Middleware o SRM o Collection Management Systems • Strong experience in workflow configuration and management. • Hands-on experience with rule management and business process automation. • Strong expertise in Microsoft SQL Server database development and optimization. • Experience in system integrations using APIs, SOAP, REST, Web Services, and middleware technologies. • Strong troubleshooting and problem-solving skills. • Experience in DevOps and CI/CD

About the company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology. Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some worlds leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas. We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.