IT Service Management Consultant - 1 year FTC This position offers the opportunity to lead the development and enhancement of IT Service Management practices across a mature technology environment. The role combines ITIL process ownership, ITSM platform configuration, CMDB governance, ...
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The Role IT Service Management Consultant - 1 year FTC This position offers the opportunity to lead the development and enhancement of IT Service Management practices across a mature technology environment. The role combines ITIL process ownership, ITSM platform configuration, CMDB governance, and automation delivery. You will partner with technology and business stakeholders to improve service quality, compliance, and operational efficiency. Client Details Our client is a highly respected investment organisation committed to operational excellence, innovation, and technology-driven transformation. Working within a regulated environment, the business continues to invest in modern platforms, governance frameworks, and digital capabilities to support future growth. Description * Design, implement, and optimise ITSM processes including Incident, Problem, Change, Request, Asset, and Configuration Management. * Configure and enhance ITSM workflows, service catalogues, SLAs, approvals, and integrations across enterprise platforms. * Drive automation initiatives and leverage AI capabilities to improve service delivery and reduce manual effort. * Manage CMDB governance, configuration data quality, and IT asset lifecycle management activities. * Develop performance dashboards, reporting frameworks, and continuous improvement programmes that enhance operational maturity. Job Offer * Opportunity to contribute to a major technology transformation within a leading investment organisation. * Exposure to automation, AI-driven service management, and enterprise-scale technology initiatives.
Requirements * 3-5 years experience within IT Service Management, IT Operations, or ITSM Consulting environments. * Strong knowledge of ITIL best practices and service management frameworks. * Hands-on experience with ITSM platforms such as ServiceNow, Jira Service Management, ManageEngine ServiceDesk Plus, or similar tools. * Understanding of CMDB administration, IT asset management, governance controls, and process documentation. * Bachelors degree in Information Technology, Computer Science, Engineering, or a related discipline, with ITIL Foundation certification strongly preferred
About the company Michael Page is one of the worlds leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of: Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
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