"Mac & Windows Support Engineer" ( Arabic speaker only)

The Role

Mac & Windows Support Engineer (Apple Certified) Job Description: An Apple Certified Mac & Windows Support Engineer is responsible for providing technical support for both Apple macOS and Windows devices. The role includes troubleshooting hardware and software issues, configuring syste...

The Role
Mac & Windows Support Engineer (Apple Certified) Job Description: An Apple Certified Mac & Windows Support Engineer is responsible for providing technical support for both Apple macOS and Windows devices. The role includes troubleshooting hardware and software issues, configuring systems, supporting end users, and ensuring devices are secure, compliant, and operating efficiently. Roles & Responsibilities • Provide technical support for MacBook, iMac, Windows desktops, and laptops. • Install, configure, and troubleshoot macOS and Windows operating systems. • Resolve hardware, software, printer, and peripheral-related issues. • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Configure user accounts, email, Wi-Fi, VPN, and network connectivity. • Enroll and manage Apple devices using Apple Business Manager (ABM) and MDM solutions such as Jamf Pro or Microsoft Intune. • Perform OS updates, software installations, and security patching. • Maintain device security and compliance using enterprise standards. • Log and resolve incidents and service requests within SLA using ITSM tools. • Coordinate hardware repairs, warranty services, and asset management. • Provide user guidance and maintain basic technical documentation. Certification: • Apple Device Support or Apple Certified IT Professional.

Requirements
Mac & Windows Support Engineer (Apple Certified) Job Description: An Apple Certified Mac & Windows Support Engineer is responsible for providing technical support for both Apple macOS and Windows devices. The role includes troubleshooting hardware and software issues, configuring systems, supporting end users, and ensuring devices are secure, compliant, and operating efficiently. Roles & Responsibilities • Provide technical support for MacBook, iMac, Windows desktops, and laptops. • Install, configure, and troubleshoot macOS and Windows operating systems. • Resolve hardware, software, printer, and peripheral-related issues. • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Configure user accounts, email, Wi-Fi, VPN, and network connectivity. • Enroll and manage Apple devices using Apple Business Manager (ABM) and MDM solutions such as Jamf Pro or Microsoft Intune. • Perform OS updates, software installations, and security patching. • Maintain device security and compliance using enterprise standards. • Log and resolve incidents and service requests within SLA using ITSM tools. • Coordinate hardware repairs, warranty services, and asset management. • Provide user guidance and maintain basic technical documentation. Certification: • Apple Device Support or Apple Certified IT Professional.

About the company
SAT Microsystems is one of the leading IT services Company delivering IT business solution to Middle Eastern, African and Asia Pacific clients. SAT provides variety of technology services including Manage IT services which comprises of the entire portfolio of IT Infrastructure and application management by following up ITIL and ISO standards. Our Head office for Middle east is located in Riyadh (Saudi Arabia), Africa Head office is in Sudan and Asia pacific in New Delhi (India). Facility in New Delhi also houses the companys Offshore Development center. We provide the best solutions for executives to maximize return on their IT investments. Our deep industry knowledge enables clients to address issues specific to their businesses and our unmatched practices provides the capacity and capability to help ensure we serve our clients beyond their expectations. Our specialization in Microsoft, HP/Compaq, IBM solutions has enhanced our credibility as a total service provider. Companys flagship service is IT Managed services which provides the onsite and offshore IT infrastructure management on global delivery platform.