We are seeking a dynamic and experienced Soft Services Manager to oversee the delivery of high-quality soft services within our facility management operations in Dubai. The successful candidate will lead a team to ensure exceptional service standards, enhance client satisfaction, and m...
Additional Information
The Role We are seeking a dynamic and experienced Soft Services Manager to oversee the delivery of high-quality soft services within our facility management operations in Dubai. The successful candidate will lead a team to ensure exceptional service standards, enhance client satisfaction, and maintain efficient facility support. Responsibilities: - Manage and supervise all soft services including cleaning, pest control, landscaping, waste management, security, and catering services. - Develop and implement service delivery plans ensuring compliance with client requirements and industry standards. - Monitor vendor performance and coordinate with suppliers to ensure service quality and cost-effectiveness. - Lead, train, and motivate the soft services team to achieve operational excellence and foster a collaborative work environment. - Conduct regular audits and inspections to maintain high standards of hygiene, safety, and customer satisfaction. - Handle client interactions professionally, addressing any concerns and p
Requirements - BICS Certified - Proven experience in managing soft services within the facility management sector, preferably in the UAE or GCC region. - Strong leadership skills with the ability to manage diverse teams and multiple contractors. - Excellent knowledge of soft services operations, health and safety regulations, and quality standards. - Outstanding communication and interpersonal skills to build positive relationships with clients and team members. - Ability to analyze service performance data and implement continuous improvement measures. - Proactive problem-solving skills and the ability to work under pressure in a fast-paced environment. - Bachelor’s degree in facility management, business administration, or a related field is preferred. - Flexible and customer-focused with a commitment to delivering excellence.
About the company Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, thats why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.
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