Job Description Manage and follow up on budgeted revenues across all segments, focusing on national and international individual bookings Ensure all reservation inquiries are handled professionally and promptly to minimize loss of business and maximize booking conversions Track and rep...
Additional Information
The Role Job Description Manage and follow up on budgeted revenues across all segments, focusing on national and international individual bookings Ensure all reservation inquiries are handled professionally and promptly to minimize loss of business and maximize booking conversions Track and report call conversion results on a daily, weekly, and monthly basis Set and amend selling strategies across all channels and segments in alignment with revenue management direction Maintain administration procedures including confirming reservations within 24 hours, validating no-show charges, and managing filing systems Run reports and assist the Director of Revenue Management in maintaining and updating Reservation, Property Management, and Revenue Management systems Develop and maintain department schedules to ensure appropriate coverage and minimize missed calls Handle and resolve guest issues positively to protect revenue and ensure guest satisfaction Conduct training for new and existing reservation agents to maintain and improve selling skills Monitor incentive programs to ensure integrity and compliance with requirements Conduct annual performance reviews and recommend succession plans to ensure department sustainability
Requirements Job Requirements Degree or Diploma in Hotel Management, Training and Development, or a related field Minimum 3 years of experience in a hotel or resort reservations role Luxury or ultra-luxury hotel/resort background preferred Pre-opening experience is required Familiarity with the local culture and regional market Proficiency in Opera PMS and Microsoft Office Strong understanding of ultra-luxury guest expectations and brand standards Experience in project coordination, scheduling, and document control Excellent leadership, training, and team management skills Strong organizational skills with the ability to manage multiple tasks and meet deadlines Creative, proactive, and self-driven with a strong sense of ownership and accountability Impeccable grooming and personal presentation aligned with luxury standards
About the company Red Sea Global (RSG) has been incorporated as a closed joint stock company, wholly owned by Saudi Arabias Public Investment Fund (PIF). The company has been established to develop and promote a new international luxury tourism destination that will set new standards for sustainable development and bring about the next-generation of luxury travel. The project was announced in July 2017 and is one of the three Giga Projects aimed at diversifying the Saudi economy in keeping with the Kingdoms 2030 Vision. The development will offer unprecedented investment options and provide visitors with the opportunity to explore the five untouched treasures of the west coast of Saudi Arabia; the archipelago of over 90 islands with stunning coral reefs, dormant volcanoes and untouched nature reserves.
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