Interactive Intelligence Launches Customer Engagement Cloud Service in the Middle East

Dubai, United Arab Emirates– March 10, 2016- Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has made available a new customer engagement cloud service for businesses throughout the Middle East.

The unique PureCloud Engage℠ architecture, along with its advanced functionality, fast deployment and simple month to month subscription terms offers contact centers accelerated business impact, more consistent outcomes, and the most innovative customer and agent experience.

“Our goal is to help our customers turn routine customer service in to a competitive advantage through Customer Engagement, Collaboration and Communication!" said Shaheen Haque, Territory Manager, Middle East & Turkey, Interactive Intelligence. "Each and every service in our new PureCloud℠ platform leverages the power of the first cloud platform to use microservice architecture built on top of scalable AWS (Amazon Web Services) infrastructure, providing our customers with amazing resilience, 99.999 uptime and unparalleled feature choices that can be tailored to their particular needs.”

PureCloud Engage℠ is architected as a set of stateless, independently load-balanced microservices running atop the scalable Amazon Web Services Cloud. This architecture was designed to achieve new levels of reliability, security and scalability. It also gives businesses immediate and continuous delivery of the most innovative applications.

PureCloud Engage℠ features the industry’s most comprehensive feature-set, including omnichannel routing, speech-enabled interactive voice response (IVR), call recording, quality management and reporting, outbound and predictive dialing, CRM integrations, and graphical scripting. It also includes business communications and collaboration features, such as IP PBX capabilities, video conferencing, corporate directory, chat, desktop sharing, and content management.

PureCloud Engage℠ is offered directly through the Interactive Intelligence salesforce, and through the company’s channel comprised of approximately 400 partners worldwide.