Oversee and manage the daily operations of multiple branches, ensuring smooth and efficient service delivery. Monitor daily performance, sales, and expenses across all locations. Ensure operational standards, cleanliness, and service quality are consistently maintained. Develop...
Additional Information
The Role Oversee and manage the daily operations of multiple branches, ensuring smooth and efficient service delivery. Monitor daily performance, sales, and expenses across all locations. Ensure operational standards, cleanliness, and service quality are consistently maintained. Develop and implement operational procedures to improve efficiency and customer satisfaction. Staff Management & Development Manage and supervise all staff members, including recruitment, interviews, and training of new employees. Prepare work schedules, attendance, and leave plans to ensure adequate staffing levels. Conduct regular performance evaluations and provide coaching and feedback to staff. Foster a positive and motivated work environment to maximize employee productivity and retention. Maintenance, Equipment & Suppliers Oversee maintenance and repair of equipment and facilities across all branches. Manage relationships with suppliers and vendors to ensure timely and cost-effective procurement. Monitor inventory levels and ensure availability of necessary supplies and materials. Customer Experience Handle customer complaints and inquiries professionally and resolve issues promptly. Continuously improve service quality based on customer feedback and industry best practices. Implement initiatives to enhance the overall customer experience and loyalty. Sales & Financial Performance Monitor sales, expenses, and daily performance metrics to identify areas for improvement. Develop and implement ideas and plans to increase sales, reduce costs, and minimize waste. Prepare and present clear monthly reports to the business owner, covering operational performance, sales, expenses, and recommendations. Expansion & Strategic Growth Supervise the opening and operation of future branches, including site selection, setup, staffing, and launch. Develop strategic plans for business expansion and growth. Identify new business opportunities and market trends to stay competitive.
Requirements Strong experience in daily operations and managing multiple branches. Experience in staff management, recruitment, and training. Strong leadership, disciplined, and well-organized personality. Ability to make decisions and solve problems independently without constant supervision. Experience in increasing sales and reducing costs and waste. Strategic thinking for development and expansion. Proficiency in preparing reports and using management systems. Previous experience in car wash operations or multi-branch service businesses is preferred. Fluency in English is preferred. A valid driving license in Bahrain is preferred.
About the company Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions: - Banking & Finance - Human Resources - Oil & Gas - Construction - Architecture & Engineering
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