The Business Manager will be supporting the Operations Division in the successful delivery of the Guest disruption Recovery programme by analyzing business processes, operational data and stakeholder requirements; translating business needs into clear requirements, process designs, acc...
Additional Information
The Role The Business Manager will be supporting the Operations Division in the successful delivery of the Guest disruption Recovery programme by analyzing business processes, operational data and stakeholder requirements; translating business needs into clear requirements, process designs, acceptance criteria and implementation documentation that support improved guest recovery outcomes during irregular operations. Duties: Identify gaps, pain points, dependencies and opportunities to improve disruption response, coordination, decision-making and guest recovery execution. Support the development of business cases, options analysis, benefits tracking and impact assessments for proposed disruption management solutions. Translate business requirements into functional specifications, user stories, process designs and acceptance criteria for technology and operational delivery teams. Analyse operational performance data, disruption scenarios, root causes and trends to provide actionable insights and support data-driven decision-making. Coordinate with cross-functional teams including Network Operations, Flight Ops, Crew, Guest Experience, DTI and other relevant business areas to ensure integrated end-to-end solutions. Support workshops, interviews and working sessions, preparing materials, capturing outputs and converting decisions into structured actions and documentation. Skills Strong business analysis, requirements gathering and process mapping skills. Ability to document end-to-end operational workflows and translate complex processes into clear business and functional requirements. Excellent stakeholder management, facilitation and communication skills, with the ability to work across operational and technical teams. Good understanding of airline or complex operational environments, with exposure to disruption, irregular operations or operational control preferred. Experience using tools such as Microsoft Excel, PowerPoint, Visio, Power BI, JIRA, Confluence or equivalent documentation and reporting platforms.
Requirements Bachelors degree in Business Administration, Information Systems, Engineering, Aviation Management or a related discipline. Minimum 4-5 years experience in a Business Manager, Operations Manager, Process Manager or transformation role. Experience supporting operational transformation, technology-enabled change or programme delivery within aviation, transport, logistics or another time-critical operational environment is preferred. Proven experience documenting business requirements, process flows, functional specifications, user stories and test scenarios. Experience working with cross-functional stakeholders and supporting workshops, governance forums and implementation activities. Experience with disruption management, guest recovery, customer communications, service recovery, welfare handling or passenger servicing processes is advantageous
About the company Created in 2003 by technical engineers and experienced recruiters, VHR delivers a partner-orientated approach. We are passionate about the industries where we operate, the career-enhancing support we provide and the people with whom we work. Whether one permanent vacancy or a team of contract specialists, VHR strives to deliver the best possible staffing solutions. As a recruitment company, we see our clients as our partners and our services as an extension of our clients businesses. We operate with a set of core values at the heart of everything we do.
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