CRM And Clientelling Manager

The Role

Position Title: CRM and Clientelling Manager Employment Type: Full Time Salary AED: up to 25,000 inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based enterprise, with a continuously growing portfolio of various industries includi...

The Role
Position Title: CRM and Clientelling Manager Employment Type: Full Time Salary AED: up to 25,000 inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands. Job Description: • Audit, extract, and clean customer data from POS across all stores; build and maintain a single unified client database • Design and run RFM segmentation (VIP, repeat, lapsed, one-time tourist) and produce monthly insights for management: top-client revenue concentration, reactivation opportunities, brand cross-shopping • Build and run clienteling programs via WhatsApp Business and email: post-purchase follow-up, new-arrival outreach, lapsed-client reactivation, VIP event invitation. • Ensure all data capture and outreach comply with UAE PDPL requirements, including consent and opt-out management; select and implement a low-cost CRM/clienteling tool suitable for the business scale, manage it end-to-end, and track ROI through repeat rate, reactivation revenue, and average spend by segment.

Requirements
Qualifications: • Proven hands-on experience managing CRM/clienteling activities end-to-end, including POS data extraction and cleaning, customer segmentation, campaign execution, and store-level implementation. • Advanced Excel skills required, with SQL or equivalent experience working with raw POS data strongly preferred; comfortable working independently in a build-from-scratch environment. • Working knowledge of WhatsApp Business and CRM platforms such as Zoho, HubSpot, Salesforce, or clienteling apps, with practical familiarity with UAE PDPL/data-privacy compliance.

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.