We are seeking a highly analytical, detail-oriented, and proactive Business Analyst (BA) – in FMCG industry to join our team. In this role, you will act as the vital bridge between our commercial field sales teams and our external IT providers, responsible for optimizing, integrating, ...
Additional Information
The Role We are seeking a highly analytical, detail-oriented, and proactive Business Analyst (BA) – in FMCG industry to join our team. In this role, you will act as the vital bridge between our commercial field sales teams and our external IT providers, responsible for optimizing, integrating, and supporting our field sales technology ecosystem for an operation of 100+ active users. You will oversee the entire systems integration lifecycle — from business requirements gathering and system integration through to User Acceptance Testing (UAT) and hands-on user training — while driving field sales efficiency through diligent monitoring of application adoption and performance. In addition, you will support the IT team with the SAP Business Objects reporting tool, delivering actionable insights to internal and external stakeholders. Key Responsibilities Act as the primary liaison between field sales teams and external IT vendors/software providers Gather, document, and translate business requirements into functional specifications for system integrations Lead end-to-end systems integration projects, including data mapping and API-based integrations Design test cases and manage the full UAT process to ensure data accuracy and system reliability Conduct hands-on user training and drive adoption of field sales applications Monitor application performance and usage, identifying gaps and improvement opportunities Validate and troubleshoot data using SQL/Oracle Support the IT team with SAP Business Objects reporting to provide actionable insights for stakeholders Manage vendor deliverables and hold third-party providers accountable to agreed timelines and quality standards
Requirements Requirements Experience: 3+ years as a Business Analyst, specifically supporting Sales Operations in FMCG Industry (Van Sales / Pre-Sales / Collection / Merchandising) Vendor & IT Collaboration: Proven track record of managing deliverables with external IT vendors and third-party software providers System Integration & UAT: Hands-on experience designing test cases and running UAT; comfortable with data mapping, API concepts, and verifying data accuracy Technical Skills: Proficiency in SQL/Oracle for data validation and troubleshooting MS Excel: Advanced skills for data analysis and reporting Strong communication and stakeholder management skills across commercial and technical teams Highly analytical, detail-oriented, and self-driven
About the company We are headquartered in Dubai with 3 branches across the UAE (Abu Dhabi, Ras Al Khaimah and Fujairah). Our company is a fast-growing regional agent of multinational companies and distributor of premium brands. Our vision is to be a brand building distribution partner of premium quality FMCG suppliers in the UAE. We operate by guaranteeing the availability of goods, quality, efficient logistics and dedicated customer services. We supply premium products via our network of sales channels and take pride in serving our customers and the brands we represent. Our extensive trade network and Cafe/ Hotel /Restaurant channel knowledge and insight, in addition to our Best In Class IT system, enable us to reach consumers when and where they need our brands.
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