Job Purpose: We are looking for a Branch Supervisor Automotive Service Operations responsible for managing branch operations, ensuring high-quality multibrand vehicle repair services, customer satisfaction, and operational efficiency. The role involves supervising service, workshop, ...
Additional Information
The Role Job Purpose: We are looking for a Branch Supervisor Automotive Service Operations responsible for managing branch operations, ensuring high-quality multibrand vehicle repair services, customer satisfaction, and operational efficiency. The role involves supervising service, workshop, and spare parts activities, managing teams, monitoring KPIs, implementing processes, and ensuring compliance with quality and safety standards. Key Responsibilities: Supervise and monitor Service Reception, Workshop, and Spare Parts operations to ensure smooth workflow, customer satisfaction, and achievement of business targets. Guide Service Advisors in vehicle admissions, customer handling, and service quality standards. Monitor branch KPIs including repair orders, customer satisfaction, revenue, and operational performance; recommend corrective actions when required. Conduct performance reviews and team meetings with Service Advisors, Team Leaders, and Parts Executives. Ensure compliance with operational standards, 5S, KAIZEN, workshop maintenance, and continuous improvement initiatives. Monitor manpower performance, identify training needs, and promote Fix It Right the First Time service quality. Maintain proper control of workshop tools, equipment, spare parts inventory, and documentation accuracy. Implement QHSE and OSH policies, risk management procedures, and safety training to ensure a safe working environment.
Requirements Qualifications & Education: Bachelors Degree, Technical Diploma, or equivalent vocational qualification. Advanced training in Service Operations Management or Automotive Supervision is preferred. Proficiency in MS Office and Dealer Management Systems (DMS) such as Autoline. Professional automotive/service certifications are preferred. Experience & Skills: 25 years of experience in automotive service operations with prior supervisory or managerial experience. Strong knowledge of automotive repair processes, technical specialties, and workshop operations. Ability to manage teams, handle complex relationships, and work effectively in a multicultural environment. Strong problem-solving, communication, and reporting skills.
About the company TGC Consulting is a Human Resources Solutions provider based in Dubai, UAE. We provide Recruitment & HR Outsourcing services to organizations services tailored to meet the needs of organizations across various industries across the Middle East. At TGC Consulting, we are more than just a Recruitment company we are your strategic partner in talent management. Our team comprises industry experts who are passionate about aligning exceptional talent with organizational needs. Our Services include Executive Search - Permanent Recruitment / Emiratisation & Saudization. Staffing & Outsourcing- Contract Staffing & RPO
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