Client Retention Specialist (UK Market) About the Role We are seeking a highly motivated and results-driven Client Retention Specialist to join our dynamic team. This pivotal in-house role will be responsible for managing our UK client desk from our vibrant Dubai office. As a Client Re...
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The Role Client Retention Specialist (UK Market) About the Role We are seeking a highly motivated and results-driven Client Retention Specialist to join our dynamic team. This pivotal in-house role will be responsible for managing our UK client desk from our vibrant Dubai office. As a Client Retention Specialist, you will play a crucial part in maintaining and enhancing relationships with our high-value UK clients, operating within regulated, high-volume markets for a trusted global brand. Key Responsibilities • Proactively engage with existing UK clients to foster strong relationships and ensure high levels of satisfaction. • Implement effective retention and re-activation strategies to minimize churn and maximize client lifetime value. • Drive strong deposit volumes through expert client management and conversion techniques. • Address client inquiries and resolve issues efficiently, upholding the brands reputation for exceptional service. • Collaborate with internal teams to optimize client experience and identify opportunities for growth. • Maintain an ethical approach to all client interactions, ensuring compliance with regulatory standards. Benefits We value our employees and offer a comprehensive benefits package designed to support your professional and personal growth: • Competitive Salary: A tax-free base salary (negotiable based on experience, skills, and language proficiency). • Lucrative Commissions: High, tax-free commission structure. • Professional Development: Structured training programs and access to premium CRM systems. • Career Growth: Clear opportunities for growth and promotion within the company. • Work-Life Balance: Monday to Friday work, weekend rest days so you have time for yourself and your loved ones • Other Benefits: Employment Visa and Medical Insurance provided. Also, International Lunch Buffet provided to all employees.
Requirements What Were Looking For We are seeking a professional with a proven track record and a performance-driven mindset. The ideal candidate will possess: • Demonstrated Experience: A strong background in Retention, Re-activation, Conversion, Sales, or Client Recovery. • Market Expertise: Experience in Forex, CFD, or Trading is a significant advantage. • Ethical Acumen: An ethical mindset coupled with strong closing abilities. • Client Management Skills: Ability to effectively manage high-value UK clients. • Communication: Strong English language skills are essential, with a British accent being a distinct advantage. • Location: Candidates currently based in Dubai are preferred, ready to work on-site. • Nationality Requirement: Due to business requirements, we are specifically seeking European, British, American, South African, or APAC Nationals.
About the company Growth West Marketing is a strategic growth and digital performance agency dedicated to helping businesses scale sustainably and competitively. The company specializes in designing and executing data-driven marketing strategies that accelerate customer acquisition, strengthen brand visibility, and boost long-term revenue performance. Unlike traditional marketing firms that focus solely on brand exposure, Growth West adopts a comprehensive full-funnel methodologyintegrating customer insights, analytics, targeted campaigns, conversion optimization, and retention strategies. This ensures measurable outcomes, improved operational efficiency, and stronger returns on marketing investments. Key Competencies Include: Growth Strategy Development Tailored strategies that fully align marketing activities with organizational objectives, sales targets, and product direction. Customer Acquisition & Retention Multi-channel digital marketing initiatives designed to attract qualified prospects and cultivate long-term client relationships. Analytics & Performance Optimization Leveraging real-time performance data, Growth West continuously refines campaign execution, budget allocation, and channel effectiveness to maximize ROI. Conversion Rate Optimization Enhancing user experience, refining customer journeys, and optimizing engagement funnels to improve conversion performance at every stage. Growth West Marketing is driven by a commitment to elevate brands, optimize marketing investments, and deliver scalable, sustainable growth. Its strategic, analytical, and results-oriented approach makes it an ideal partner for businesses seeking accelerated expansion and competitive advantage in todays digital landscape.
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