Field Services Engineer

The Role

The Field Service Engineer is responsible for installing, maintaining, and supporting ADGT’s hardware and software solutions at client sites, ensuring reliable system performance and a high standard of service delivery. This role provides on-site technical support, resolves hardware an...

The Role
The Field Service Engineer is responsible for installing, maintaining, and supporting ADGT’s hardware and software solutions at client sites, ensuring reliable system performance and a high standard of service delivery. This role provides on-site technical support, resolves hardware and software issues, and works closely with internal teams to ensure successful deployment and ongoing operation of client systems. • Install, configure, and maintain hardware and software systems at client locations • Diagnose and resolve technical issues, including hardware, software, and system integration problems • Perform routine maintenance and inspections, ensuring systems operate efficiently and reliably • Respond to service requests and dispatches, providing timely on-site or remote support • Support system upgrades, deployments, and relocations, ensuring minimal disruption to operations • Document service activities, issues, and resolutions, maintaining accurate service records • Provide training and guidance to clients, ensuring proper use and operation of systems • Escalate complex issues to internal teams as required, ensuring timely resolution

Requirements
• 2–5 years of experience in field service, technical support, or hardware/software support roles • Experience working with technical systems, hardware installations, or integrated solutions • Experience in FinTech, gaming, payment systems, or regulated environments preferred • Strong troubleshooting and diagnostic skills across hardware and software systems • Ability to work independently in client-facing, on-site environments • Strong communication and customer service skills • Ability to manage multiple service requests and prioritize effectively • Willingness and ability to travel as required

About the company
ADGT is a UAE based company which owns and develops proprietary technology for regulated digital infrastructure, data and payments. ADGT is proudly the only full stack provider in the market.