General As Operations and Sales Coordinator you will be a part of the UAE Daily Operations team, working and supporting customers in the UAE ensuring operational excellence. Main responsibilities and tasks • Together with UAE Daily Operations Manager develop and maintain an optimal cus...
Additional Information
The Role General As Operations and Sales Coordinator you will be a part of the UAE Daily Operations team, working and supporting customers in the UAE ensuring operational excellence. Main responsibilities and tasks • Together with UAE Daily Operations Manager develop and maintain an optimal customer experience for our customers in the UAE. • Provide real-time assistance to customers via phone, email, and chat, ensuring their transportation needs are met promptly. • Manage daily operations and planning. • First point of contact for our customer operations and other partners such as carriers, vendors and sub contractors like workshops, hardware dealers, agents etc.. • Analyze and optimize performance of fleet securing agreed KPIs and SLA are achieved. • Handle , log and resolve customer requests/issues. • Monitoring internal monitoring tools, support inbox and resolve ad hoc deviations. • Prepare performance and monitoring reports as per company requirements. • Ensure all customer interactions align with company policies, safety regulations, and sustainability goals • Any additional task delegated by reporting manager • Proactively identify and develop opportunities to sell additional fleet capacity in the local domestic market, collaborating with the sales team to grow our presence. • Actively prospect and build relationships with potential clients in the local market to expand the customer base. • Conduct sales presentations and demos to showcase fleet solutions and value propositions. • Negotiate service agreements and contract terms with new and existing clients to maximize revenue. • Monitor market trends and competitor activities to identify new sales opportunities and adapt sales strategies accordingly.
Requirements • Required education or level of education • Bachelors degree preferably in Business, Supply Chain or Logistics. • Familiarity with logistics, fleet management systems, or CRM tools is a plus Required experience • Previous experience in a customer facing role within operations management, logistics or other relevant settings. • Previous experience working in a fast paced 24x7 environment. • Fluent in English, Hindi & Urdu is a must. • UAE drivers License is a must, Heavy Truck license is a bonus. • Strong collaborator and excellent problem solving skills. • Strong service and solution oriented mindset. • Independent and confident in your ability to act, prioritize and make decisions. • Tech-savvy with basic knowledge of transportation software, GPS tracking, and digital communication tools • Experience from the growing EV industry and/or startup is a bonus.
About the company Welcome to Exclusive Talent Human Resource Consultancies Co., a leading Human Resource Agency based in the heart of Dubai. Specializing in staffing solutions across the Middle East, our agency excels in providing flexible temporary to permanent placement options tailored to diverse organizational needs. Covering major markets including Saudi Arabia, Qatar, and the UAE, Exclusive Talent offers a broad network of highly skilled professionals across various industries. Utilizing advanced AI technology, our agency efficiently matches candidates with the precise skills and qualifications required for each role. With expertise in recruiting at all levelsfrom entry-level positions to mid-management and C-suite rolesExclusive Talent delivers comprehensive staffing solutions that support both immediate and long-term business objectives. Whether for temporary, hybrid, or permanent staffing needs, our agency ensures that the right talent is available to meet evolving demands and drive success.
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