Associate – Soft Services

The Role

*Oversee all front-of-house and visitor experience operations, ensuring a seamless and premium service environment *Plan, lead, and execute VIP visits and official engagements in full alignment with protocol standards *Manage and coordinate service providers, including reception staff,...

The Role
*Oversee all front-of-house and visitor experience operations, ensuring a seamless and premium service environment *Plan, lead, and execute VIP visits and official engagements in full alignment with protocol standards *Manage and coordinate service providers, including reception staff, chauffeurs, and PROs, to ensure operational excellence *Uphold exceptional service standards while maintaining a high-quality, professional office ambiance across all touchpoints

Requirements
•Approximately 8 years of experience in corporate services, hospitality, or operations, preferably within government entities or high-end hotel environments •Proven track record in managing VIPs, senior delegations, and protocol-driven engagements •Strong professional presence with the ability to represent the organization to the highest standards •Demonstrated experience in leading front-of-house operations, including reception, visitor experience, and service provider coordination •Ability to effectively manage multiple internal and external stakeholders while handling complex logistics •Excellent communication and interpersonal skills, with a high level of discretion and attention to detail.

About the company
Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, thats why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.