L1 - Service Desk & NOC Engineer

The Role

Service Desk (L1 Support) • Provide first-line technical support via calls, emails, and ticketing tools • Log and manage incidents using tools like ServiceNow / JIRA • Troubleshoot issues related to: • Windows OS, MS Office, Outlook • VPN, printers, desktops, and laptops • Perform user...

The Role
Service Desk (L1 Support) • Provide first-line technical support via calls, emails, and ticketing tools • Log and manage incidents using tools like ServiceNow / JIRA • Troubleshoot issues related to: • Windows OS, MS Office, Outlook • VPN, printers, desktops, and laptops • Perform user account management (password reset, unlock accounts, Active Directory) • Install, configure, and support end-user devices • Escalate complex issues to L2/L3 teams • Ensure tickets are resolved within defined SLA

Requirements
NOC (Monitoring & Operations) • Monitor network, servers, and applications using tools like SolarWinds / Nagios • Respond to alerts related to CPU, memory, disk, and network utilization • Perform initial troubleshooting for network/connectivity issues • Escalate critical incidents to relevant teams/vendors • Maintain logs of incidents, alerts, and resolutions • Generate basic reports on uptime and incidents

About the company
SAT Microsystems is one of the leading IT services Company delivering IT business solution to Middle Eastern, African and Asia Pacific clients. SAT provides variety of technology services including Manage IT services which comprises of the entire portfolio of IT Infrastructure and application management by following up ITIL and ISO standards. Our Head office for Middle east is located in Riyadh (Saudi Arabia), Africa Head office is in Sudan and Asia pacific in New Delhi (India). Facility in New Delhi also houses the companys Offshore Development center. We provide the best solutions for executives to maximize return on their IT investments. Our deep industry knowledge enables clients to address issues specific to their businesses and our unmatched practices provides the capacity and capability to help ensure we serve our clients beyond their expectations. Our specialization in Microsoft, HP/Compaq, IBM solutions has enhanced our credibility as a total service provider. Companys flagship service is IT Managed services which provides the onsite and offshore IT infrastructure management on global delivery platform.