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Dubai, United Arab Emirates, Dubai, March 18, 2015: The Dubai Health Authority (DHA) recently held its monthly ‘Leaders at Your Service' initiative to provide customers with an opportunity to directly express their feedback, suggestions and complaints to senior DHA leaders.
This is the eleventh month this initiative is taking place at the DHA headquarters.
Shaikha Al Rahoomi, Director of Customer Relations Department at the DHA said the initiative has been very successful so far with customers appreciating the opportunity to directly communicate with health leaders to give their suggestions, feedback or complaints.
Calls received during the two hour live session via the DHA's help line number 800 342 are recorded and promptly followed-up. In addition to this, the DHA has several platforms for customers to communicate with the Authority.
Dr Haidar Al Yousuf, Director of Health Funding took part in this month's initiative.
He addressed several queries related to the mandatory health insurance scheme including its roll out, what benefits people will have access to. He also discussed customer protection and mechanisms to lodge a complaint against an insurance company in case of rightful denial of coverage. He highlighted that since April 2013 until now, all 237 complaints received by the health funding's online redressal portal (http://www.eclaimlink.ae/ipromes) have been successfully resolved.
Al Yousuf said the roll out of the mandatory insurance scheme will be complete by mid-2016 and that everyone will begin to see the benefits of the policy as and when they are rolled into the scheme. He added insurance will not only directly benefit the public but also promote positive competition between healthcare players which will further improve quality of care, provide access to healthcare and promote health investment in Dubai.
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