With its underlying IT structure undergoing a major overhaul, customer service will now take on a new meaning
Paris Gallery, the leading luxury retailer in the region, together with Avaya and Eutech Cybernetic, announced the launch of ‘PG Connect,' an integrated retail communications platform that provides a rich collaborative experience through a range of communication solutions. PG Connect is a major overhaul of Paris Gallery's underlying communications platform to include unified communication solutions that enhances the efficiency and productivity of the Paris Gallery Group of Companies. Now in its initial phase, the goal of PG Connect is to break down communication barriers within Paris Gallery's vast network of stores and facilitate easy and quick collaboration among its work force using the latest business communication solutions. PG Connect will be up and running and fully functional before the turn of the year.
What is PG Connect? A state-of-the-art communications platform. For its business operations, it's a platform that will connect its employees, franchisees and stakeholders, enabling them to communicate and collaborate using multi-user audio-visual interactive interfaces in real time. And for its customers, it translates into a convenient shopping experience. Using PG Connect, employees can access relevant information using any device, anytime, anyplace. It will greatly enhance customer experience by offering customers instant access to relevant information and faster service.
PG Connect will seamlessly integrate Avaya's unified communication and collaboration tools with Paris Gallery's business processes. The platform, jointly developed by Avaya and Eutech Cybernetic, will bring together Avaya's latest Collaboration Environment and Eutech's iViva Smart Workplace platform implemented through the iViva.works™ suite of applications. Within this framework, Avaya will provide the underlying communication elements and connectivity.
The PG Connect workplace will also utilize video and web conferencing solutions with the objective of reducing travel and increasing employee effectiveness. This includes the use of video services to address staff product knowledge and training. Avaya One-X® Mobile will provides PG Connect users with simple and intuitive access to enterprise communications from a wide selection of mobile devices, including high-end smart phones and tablets.
“Connecting your brand to your customers has never been more important or challenging as it is today. The Paris Gallery Group of Companies, with more than 80 retail stores and 3000+ staff, has always strived to keep customer service at its best. How we communicate with customers affects their shopping experience. How we communicate with each other internally determines how we share information and work together in a timely and effective manner. PG Connect will not only increase the productivity of our personnel, but it will also help maintain a healthy work-life balance, which will result in them being more responsive and attentive to the needs of our customers. It will reduce maintenance costs and aid in efficiently utilizing space, enabling us to put more resources into serving our clientele,” said Mohammed Abdul Rahim Al Fahim, CEO of the Paris Gallery Group.
“Communication is fundamental to business performance. By putting in place the right support tools and resources, we can achieve the communication culture that we have envisioned across the entire organization. With these solutions, our personnel will now be able to fully realize and reach their potential. It will also help us effectively showcase our expertise in serving a unique market with value-added services and offers,” added Mr. Al Fahim.
“PG Connect is the first example of a Communications-Enabled Smart Workplace for the retail sector. It will transform the customer shopping experience at Paris Gallery, taking it to a whole new level, while at the same time improving staff productivity. Eutech is delighted to partner with Paris Gallery and Avaya to deliver this game-changing technology platform,” said Mr. Hari Gunasingham, CEO of Eutech Cybernetic.
“We are delighted to see how leading luxury retail chains like Paris Gallery are embracing the latest communications technologies to increase customer satisfaction, team productivity and operational efficiency,” commented Nidal Abou-ltaif, Vice President, Avaya Middle East, Africa and Mediterranean.
“Paris Gallery is a real-life example of the Power of We™ in action. With Avaya open standards architecture, Paris Gallery infrastructure is geared for expansions and growth plans protecting existing IT investments and enabling all their users with video and unified communications on their preferred device of choice,” he added.
About Eutech CyberneticEutech Cybernetic is a global provider of business process services. With a wide product portfolio that includes Enterprise Asset Management, Workflow solutions, Secure Web Publishing and Hospital Information Systems, Eutech binds the disparate pieces of an enterprise together.
In Enterprise Asset Management, Eutech Cybernetic's flagship product, iViva.works™, is an end-to-end solution for intelligent building management, property and facility management, energy asset management and network management, among others.
About Avaya:Avaya is one of the global leaders in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
About Paris Gallery:A leading luxury retailer in the Middle East, Paris Gallery is the eponymous flagship brand of Paris Gallery Group, with over 3 million sq. ft. of luxurious shopping space and 50 stores located in prime retail addresses spanning across the UAE, Saudi Arabia, Qatar and Bahrain. The stores offer a premium collection of over 500 international brands across several product categories including perfumes, skincare, makeup, watches, jewelry, fashion apparel, sunglasses and accessories.
With nearly two decades of expertise of keeping customers' interests at its core, Paris Gallery's opulent shopping environments, innovative retail concepts, service standards and its signature Arabic hospitality practices sees the brand stand out as an unequivocal shopping and gifting destination in the Middle East.
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