GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >>

 
  Share

Dubai, UAE, 21 July 2019:  HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), launched today the Smart Response Service for electricity and water technical notifications, in line with DEWA's strategy of continuously developing its operations and services through innovation.

The Smart Response Service includes several features that empowers customers, such as early self-diagnosis of technical interruption within homes, reducing the necessary steps to deal with complaints and follow-ups, while resolving issues through DEWA's smart app and website; thereby contributing to enhancing customer experience and efficiency of services. Abdullah Obaidullah, Executive Vice President – Water & Civil, Rashid Bin Humaidan, Executive Vice President – Distribution Power, Dr. Yousef Al Akraf, Executive Vice President – Business Support & Human Resources, Khawla Al Mehairi, Executive Vice President – Corporate Strategy & Government Communication, and Innovation team along with DEWA senior staff attended the launch.

'We launched the Smart Response Service for Technical Notifications today as we consider innovation to be a key pillar at DEWA, and we are keen to integrate it into various strategies and initiatives. In line with DEWA's vision of becoming a globally leading sustainable innovative corporation, our operations and services are continually developing. We adopt the culture of innovation as a corporate value that contributes to the efficiency and performance of government work.

We also strive to provide all the enablers to enhance and develop the knowledge and creative abilities of employees within the work environment to stimulate innovation and creativity. Additionally, we seek to identify the ideas, opinions, and observations of all those concerned to reach innovative initiatives and creative ideas that contribute to the happiness of customers and exceed their expectations. The launch of this service is part of our ongoing efforts to develop value-added services for our clients, supporting the vision and directives of our wise leadership and the Dubai Plan 2021 which aims to make Dubai the most preferred place to live, work, and visit,' said Al Tayer.

“We are working on developing our services by raising their efficiency and effectiveness through innovation, in collaboration with several government organisations to implement improvements within the framework of unified government services. We are also working with the private sector to develop initiatives to respond to electricity and water technical notifications according to the highest global standards, enriching the customer experience, saving their time and effort, and achieving their happiness.'

'We are keen to identify initiatives that will achieve customer happiness by relying on innovative tools to understand and analyse their needs and expectations by engaging them in questionnaires and focus groups. We will study response reports as well as access global best practices and lessons learned from innovation camps and experience surveys, in line with the standards of ‘Dubai The Model (DTM) Centre' for Service Improvement.'

'We are developing qualitative innovations and initiatives and studying strategic improvement initiatives for services as well as analysing results related to customer experience, and service efficiency. We are preparing current and future journey maps for customer service and identifying necessary initiatives that enhance the customer's journey and contribute to developing the efficiency and effectiveness of services and the overall customer experience.

We rely on a number of mechanisms to develop initiatives, including customer experience questionnaires, brainstorming sessions with stakeholders, in addition to the Services Hackathon to study and gather the opinions and feedback of customers, to strengthen DEWA's role as an organisation that contributes to promoting a happier lifestyle in Dubai,' concluded Al Tayer. 

 



Posted by : GoDubai Editorial Team
Viewed 3508 times
Posted on : Sunday, July 21, 2019  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : UAE climbs three spots in KPMG's Growth Promise Indicators report, demonstrating potential on the wo...
Next Story : Empower award contracts worth more than AED 100 million for network extension at Dubai Production Ci...
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
VARA - 2019 Fall/Winter Collection
Nursery children gift Eid packages to labourers
An increase of 36.7% compared to the first quarter
US $859bn Oil, Gas and Petrochemical Projects Underway or Planned in the MENA Re...
Eid Al Adha Event Program
Dubai Festival City Mall Celebrates Global Independence Days with Exclusive IMAG...
Eid Gifting
Turkish Airlines continues its journey to the top with new cabin uniforms
Alisha Moopen appointed as the Deputy Managing Director of Aster DM Healthcare
Evonik sticks to full-year outlook despite cooling economy
Zulekha Hospital Sharjah Honored With Baby Friendly Hospital (BFHI) Accreditatio...
Benefits to young people of becoming a freelancer a focus at International Youth...
Al-Futtaim Toyota delivers strong H1 results
GEMS Education offers up some expert ways to get your children to read in the la...
FireEye Identifies Prolific Chinese Cyber Threat Group
Eyes of the World on Expo 2020 Dubai
MoHAP Announces Working Hours at Primary Health Care & Preventive Medicine Cente...
Lenovo Introduces Single-socket Servers, Designed Specifically for Edge and Data...
Facebook Users to Become More Aware of Their Data Usage
SCCI and Sharjah Police to Launch Joint initiatives to Meet Business Sector Aspi...
Empower awards network extension contract worth AED 25 million
LG Signature Responds to Market Demand for Luxury Appliances With Expanded Lineup
9th Muslim World Business and Investment Zone to host Jewels of the Muslim World...
DFSA signs MoU with the Central Bank of Egypt
Sharjah Exports Development Center Achieves Record Results in First Half of 2019
Etihad Airways To Fly 787 Dreamliners To Jakarta And Maldives
A Guide to Making Yourself Happier and Healthier
Smiles Unlimited Buy 1 Get 1 offers chance to win Mauritius summer holiday for two
RAK Ceramics Announces H1 2019 Financial Results
MoHAP's Health Advice and Guidance for Travelers
Express Auto Wash offers festive deals during Eid Al Adha
Get a Complimentary Sushi Roll on Any Bento Box at Sumo Sushi & Bento
New Mimecast Report Reveals Analysis of 67 Billion Rejected Emails
Air Freight in Decline for Eighth Consecutive Month
Oman Insurance Retains Its Positive Business Momentum
Three Bangladeshi businessmen from same family awarded UAE Gold Visa – a first i...
Celebrate Eid Al Adha at Dubai Festival City
Show your Nanny some love and treat them to a Complimentary Haircut throughout A...
Introducing Lunette: A Tool to Empower Women
Robinsons Showcases Malone Souliers' Stunning New Collection for Pre-Fall 19
GUESS - The Perfect Tote
Corum Golden Bridge Titane DLC - black beauty for the man of style
Corum Admiral Legend 42-Icon ahead
Spare a thought for abandoned cats today – International Cat Day!
Marks & Spencer Unveils Its Autumn 2019 Kidswear Collection
Rock Chic Edit with GUESS
Jaguar I-pace: Redefining What It Means to Be a ‘CAR'
Acclaimed Coin Collector to Pay Homage to UAE with Rare Coin Collection at ‘Year...
Ralph Lauren Debuts “Wear Your Story” Denim Campaign
Al Ain Hospital doctors save young girl from 2.5 cm pin in her lungs