GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >>

 
  Share

The outreach centre boosts the brand's Emiratisation agenda while generating new customer insights and business development opportunities to enhance service excellence

Dubai, 27 December 2017: In a move that boosts Emiratisation while delivering superior service, leading global money transfer, foreign exchange and payment solutions brand, UAE Exchange has launched its first all-exclusive Emirati call centre in the United Arab Emirates.

Inaugurated by the Central Bank Head of Services & Financial Control - Ras Al Khaimah, Ahmed Saleh Alsuwaileh, and UAE Exchange Group CEO, Promoth Manghat, the newly established Emirati call centre operates from the UAE Exchange Nakheel branch in Ras Al Khaimah.

Commenting on the occasion, Promoth Manghat, CEO, UAE Exchange Group, said, “The launch of an all-exclusive Emirati call centre is another step in our commitment towards supporting the UAE Vision 2021 National Agenda. This unique call centre is an additional customer touchpoint that complements our current outreach programme for Emirati customers, and also reinforces our Emiratisation efforts by providing different opportunities to further develop the Emirati workforce. We are delighted to commence our first and exclusive Emirati call centre operations, and extend our gratitude to the UAE government for their leadership and support as we progress in our journey to empower the local talent and constantly offer services that meet the needs of diverse customer groups.”

Presently, the call centre is designed for outbound operations within the country where a team of skilled and trained Emirati customer service representatives will engage in audience outreach activities to better understand the Emirati customers' requirements and expectations. UAE Exchange will use the insights gained from these conversations to enhance the customers' experience by leveraging brand, business and customer service opportunities. The new Emirati call centre team will also conduct customer satisfaction surveys, to get feedback on facilities and services offered by the brand.

The Emirati call centre operates from 9am to 6pm, Sunday through Thursday. The other regular call centres of UAE Exchange function 24/7 across its global operations and is staffed with multi-cultural teams, trained to address inbound calls related to general and case-based queries.

Abdel Kareem Alkayed, Country Head for UAE Exchange-UAE, added, “The introduction of the Emirati call centre is an extension of our programmes aimed specifically at Arab customers. The call centre provides a direct channel to interact with our Emirati customers, giving us an opportunity to proactively reach out to them on a one-to-one basis. The knowledge obtained from these targeted outreach activities will enable us to continuously innovate and enhance our products and service offerings as per the customers' evolving requirements. Furthermore, this will boost our Emiratisation programmes as we recruit, train and manage competencies of the call centre staff. We are confident that this initiative, together with the dedicated Arabic branch counters ‘Hayakoum', will help us to further enrich the Emirati customers' experience.”

UAE Exchange is committed to constantly improving and sustaining its efforts towards customer service excellence worldwide. It was recently honoured at the 2017 International Business Awards, receiving the Stevie® Award for customer service department of the year. The brand was also awarded by the Dubai Department of Economic Development (DED) earlier this year, for the use of Arabic language through its dedicated Hayakoum counters. And in 2016, it was conferred with the Emiratisation Award by the UAE Minister of Economy in recognition of its Emirati recruitment efforts, across the spectrum of the brand's operations in the UAE, especially in the field of Accounting, Auditing and Financial Management.



Posted by : GoDubai Editorial Team
Viewed 5295 times
Posted on : Wednesday, December 27, 2017  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : Ministry of Education Signs MoU with Etisalat to develop digital education in UAE
Next Story : Caparol's external thermal insulation and finish system gets DCD approval
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
AIGNER Love
New Year, New Skincare!
Signature Scents for Your Home
Spring/Summer 18' Beauty Picks from Missha Cosmetics
Mido's Baroncelli Prisma - A sparkling play of prisms enhanced by 51 diamonds'
The Trésor Collection
Malabar Gold & Diamonds strengthens its global position as a leading jewellery r...
“12th Edition of SNF's Family Fun Fair”
ESC's INDIASOFT to Bring Over 400 ICT Foreign Buyers To Bengaluru
5 Different Types of Denim and How to Wear Them
The Balmain de Balmain Moon Phase Collection - loves personalisation to the moon...
EUROSTAR presents seven global tech majors at CABSAT 2018
Nissan reaffirms importance of electrification at World Future Energy Summit
Womenswear Preview and Showroom Connection: WHITE Man & Woman's Formula Bets on ...
Nissan and NASA extend research into autonomous mobility services
Dubai Tour team line-up announced: 16 teams of seven riders at the start
Defender Lives on: Land Rover Launches V8 Edition To Celebrate 70th Anniversary
Tommy Hilfiger Announces Fall 2017 Watches Collection
Sophie's Café brings all the goodness to Barsha Neighbourhood
Seamaster Olympic Games Collection
His Highness Sheikh Hasher bin Maktoum bin Juma Al Maktoum Visits du's Stand on ...
Dubai Outlet Mall celebrates DSF 2018 with amazing attractions for shoppers
HH Sheikh Hasher Bin Maktoum Al Maktoum opens CABSAT 2018
Bioré's Baking Soda Range
Masdar unveils locally manufactured all-electric Eco-Bus at Abu Dhabi Sustainab...
LG Electronics Earns CES 2018 Best TV Product Honors for LG AI OLED TV
IRENA Commission to analyse how energy transformation driven by renewables will ...
Bleu Blanc by David Myers announces its Friday Brunch and unique spa and dine Va...
Dubai's Star Business Centre becomes the first commercial centre to accept crypt...
Ahlan Business Class Lounge by Dubai International Hotel wins Priority Pass Midd...
ENEC CEO: Barakah will be the first nuclear energy plant in the Arab world, sett...
Masdar Institute and Cleanergy Partner in Research on Thermal Energy Storage for...
11th World Future Energy Summit Opens its Doors in Abu Dhabi
Launching Scheme of Projects and Initiatives that Enforce Water and Electricity ...
CG of India declared Champion at the 2nd Diplomat Cricket Cup by Skyline Univers...
2018 ‘Camel Trek' of the UAE embarks from ‘Empty Quarter' in Abu Dhabi
Autonomous vehicle specialist NAVYA to realise expansion of Masdar City sustain...
Eighth General Assembly of International Renewable Energy Agency Kicks Off in Ab...
Sheikh Mohamed Bin Zayed along with the President of Mauritania and the Crown Pr...
LG to Launch UltraFine 5k Display Tailored for Mac Users
Major Business Deals Announced on Day Two of World Future Energy Summit in Abu Dhabi
IHG® partners with Global EVRT for ‘Electric Vehicle Road Trip Middle East 2018'
HH Mohammed bin Zayed attends the Opening Ceremony of Abu Dhabi Sustainability Week
Under the patronage of H. H. Sheikh Hamdan Bin Rashid Al Maktoum, 8th Emirates ...
Abu Dhabi International Boat Show 2018 Makes Waves at London Boat Show
Toyota and Lexus on a mission to drive decarbonized mobility at Abu Dhabi's Worl...
Emirates signs agreement for up to 36 additional A380s
Nissan Announces Key Management Changes in Middle East
H.E Dr. Thani Alzeyoudi, Minister, Ministry of Climate Change and Environment, U...
Is this Abu Dhabi's Most Lavish Valentine's Day Deal?