Dubai Smart Government unveils a package of smart applications and services at Gitex

[UAE, October 19, 2013] - Under the slogan “Together for your Happiness”, Dubai Smart Government (DSG) is participating with an array of distinguished activities and smartphone applications to be announced for the first time at the 33rd edition of Gitex Technology Week 2013 due to kick off today Sunday at Dubai International Convention and Exhibition Centre and continue until October 24.

DSG's participation is aimed at familiarizing the public, business sector, visitors, government entities and concerned people with the new eServices and smart applications provided by DSG directly on its stand. DSG is also offering for the first time activities through its social networking sites of Twitter and Instagram including contests for the public for which valuable prizes have been allocated.

H.E. Ahmad Bin Humaidan, Director General of Dubai Smart Government, said: “This year's edition of Gitex is distinguished for the excellent array of smartphone applications, which come in line with the smart government initiative launched by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and in implementation of the directives of His Highness Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, for prompt shift to smart government.”

He added: “The visitors of our 2700 plus square metre stand at the Sheikh Saeed Hall 3 will have a valuable chance to be familiar with the latest unprecedented smartphone services and applications, which our working teams have diligently implemented as soon as transformation to smart government has been announced. These services and applications will contribute to changing Dubai into an integrated, knowledge-based city in the 21st century based on our belief that we should achieve results that will comply with the leadership's aspirations and hopes to ease the life of people and make them happy.” He pointed out that DSG is enhancing these achievements with awareness and media campaigns to raise the adoption rate of electronic and smart services and render them the first choice of the public with the aim of saving their time and effort.

The DSG stand will witness the launch of a range of new smart applications and initiatives including:

Mobile gateway app- mDubai: This free app is the most comprehensive for communicating with Dubai government departments and entities for real-time news and activities and contact details. It can be accessed under mDubai from App Store for iPhone users.

The app offers several features including: Viewing the most used eServices; accessing location maps of more than 1600 locations of important service providers in Dubai such as pharmacies, hospitals, schools, police stations, shopping malls, tourist areas, clinics, public parks, banks and submitting feedback and complaints. Users can receive notifications of interesting news happening in Dubai and search for any government service under How To.

mPay app: This is a free app that can be accessed under mPay from App Store for iPhone users and from Google Play Store for Android users. Four government and semi government entities; namely, Dubai Police, Dubai Electricity and Water Authority (DEWA), Roads and Transport Authority (RTA) and Etisalat are participating in the app, which allows 5 most used government services to be implemented in one step. These include paying DEWA bills, topping up Salik and Nol cards, paying traffic fines and settling subscription bills in any or all of 5 Etisalat services at the customer's discretion, these being the GSM bill, broadband Internet bill, E-Vision bill, dial-up Internet bill and landline phone bill. 

HR Self-service app: This app available on Apple and Android devices provides easy and prompt services for all staff of the departments of human resources, allowing them to inquire about their job data and submit their requests to accomplish a set of personal requirements related to human resources, such as providing requests for a certificate, leave, and salary details, or making inquiries about human resources, job evaluation, salary changes, ticket details, and changes of the PIN. The app also provides a comprehensive and smart attendance calendar and is regarded as a means to keep abreast of the news of colleagues and work team members. 

Suggestions and Complaints app: This app enables customers residing inside or outside the emirate to provide their comments, suggestions, and complaints about the services provided to them by Dubai government entities without any barriers and with the possibility to track their complaints.

MyID: MyID, the first stage of which will be launched during Gitex, provides a unified and secure electronic identity that allows customers to access all electronic and smart services provided by Dubai government entities on smartphones or the Internet through single sign-on access, using the Emirates ID card. This unified access to Dubai government eliminates the need for registering in each government entity separately by optimizing the feature of the national ID card, this being the official document for verifying the identities of individuals.

iProc Mobile App: This app allows users at government entities to request materials from stores using Apple and Android smart phones. It helps users in selecting the stores they want to request items from, adding frequently used items to Favorites List for later quick selection and submitting requisitions for management approval.

GRP gateway: This gateway has been designed to provide GRP users at Dubai government entities with easy and fast access to all the services related to these systems in one place. Through this gateway, users can view the government entities participating in the systems and the training services available in PDF format on videos that users can process at any time and can also download and store as a reference for use in self-training. The gateway allows users to submit applications for support services for GRP systems, join GRPS debate forum and view business intelligence reports.

Business Intelligence: This is a set of methodologies, processes and technologies that transform raw data into meaningful and useful information for business purposes to help decision-makers at government entities take better decisions.

This system to be announced during Gitex will be applicable to all government departments and entities using GRP systems and eServices. It incorporates performance indices and reports on finance systems, asset management, supply chain systems, HR systems, payroll systems and eServices systems.

More than 35 presentations and lectures will be given on the DSG stand over the 5 days of the exhibition. These presentations and lectures will throw light on the DSG methodology in providing shared electronic and smart services, which include the latest smartphone applications, GRP systems, messaging and collaboration services and government information network. DSG has allocated around 100 smart devices for the visitors of its stand who will take part in surveys on its services.

To allow a chance for those interested in tracking the activities of the stand and getting familiar with the latest eServices and smartphone applications to be unveiled during the days of the event, DSG hereby invites the public to watch its daily TV programme dubai.ae on Sama Dubai channel transmitted live at 8:40pm. DSG has also allocated a website on http://gitex.dubai.ae, which includes adequate information on the stand and its activities. The media team of the smart government will publish its activities and news of the stand successively on the social networking sites of Facebook on dubaismartgovernment, Twitter on @SmartGov_Dubai and Instagram on dubaismartgov.