Ministry of Environment and Water's call center project wins ‘Best Call Center for the GCC' category from the International Quality & Productivity Center

June 22, 2015 - The Ministry of Environment and Water has won the ‘Best Call Center Project (GCC Region)' category from the International Quality & Productivity Center's (IQPC). The award was given in recognition of parties who have demonstrated a commitment to develop their call centers. The Ministry of Environment and Water was recognized for its strong commitment to establish a world-class call center.  

H.E. Sultan Alwan, Assistant Undersecretary of region Sector, said that the Ministry's latest recognition adds to its growing list of achievements in its efforts to deliver the highest level of customer satisfaction. The award serves as a strong motivation to boost its efforts to develop and implement the necessary steps to provide its customers with maximum comfort and the highest quality of service. Alwan added that the honor further pushes the Ministry to continuously launch various initiatives and projects aimed at enhancing its services and developing new channels of communication with its customers. The effort is in line with its mission to deliver services in accordance with international quality, efficiency and transparency standards.  

Alwan further emphasized that the award-winning call center project is part of the Ministry's initiative to apply the highest quality standards in terms of dealing with suppliers through various channels. The project also aims to create a unified communication channel to efficiently respond to all inquiries, suggestions and observations.  Adding that this can be accomplished by making the call center the major front for customer service requirements through Phone.

H.E. Alwan said that the project has three main objectives, one of which is to further improve the current call center through the extension of working hours, the application of quality communication standards, and the establishment of an efficient channel to provide service. In addition, the Ministry is also developing various effective channels to efficiently get feedback, submit proposals and receive communication.

Alwan added that the project also aims to identify various communication channels specifically designed for dealers, partners and employees. Lastly, H.E. said the initiative aspires to develop a transparent communication system within the Ministry.