This role is responsible for leading the end-to-end operations of a flagship polyclinic in Dammam, ensuring clinical excellence, operational efficiency, and strong financial performance. You will manage a large multidisciplinary team while driving patient experience, compliance, and re...
Additional Information
The Role This role is responsible for leading the end-to-end operations of a flagship polyclinic in Dammam, ensuring clinical excellence, operational efficiency, and strong financial performance. You will manage a large multidisciplinary team while driving patient experience, compliance, and revenue growth Client Details A leading healthcare and retail group in the region, operating a growing network of primary and ambulatory care clinics across Saudi Arabia. The organization is focused on delivering accessible, high-quality outpatient care through a patient-centric and commercially driven model. Description Operational Management * Oversee end-to-end operations of the clinic, ensuring smooth and efficient service delivery * Manage patient flow, scheduling, and resource allocation to optimize utilization * Ensure high standards of patient experience and service quality * Support clinic setup, soft openings, and continuous operational improvements Clinical Coordination * Act as a liaison between management and medical teams * Collaborate with physicians on clinical workflows and case discussions (non-practicing role) * Support implementation of clinical protocols and quality standards Team Leadership * Lead and manage a multidisciplinary team of ~60-70 staff, including physicians, nurses, technicians, and administrative personnel * Oversee workforce planning, performance management, and staff development * Build a strong, collaborative, high-performing team culture Financial & Performance Management * Own and drive clinic performance, including P&L responsibility * Monitor KPIs such as patient volumes, service utilization, and operational efficiency * Identify and implement initiatives to improve revenue and control costs Compliance & Regulatory * Ensure compliance with healthcare regulations and accreditation standards in Saudi Arabia * Manage licensing, audits, and regulatory requirements * Maintain relationships with relevant authorities and insurance stakeholders Stakeholder Management * Build and maintain relationships with government entities and insurance providers * Collaborate with internal leadership and head office teams Job Offer The role offers a competitive salary with benefits as per the law.
Requirements A successful Clinic Operation Manager should have: * Bachelors degree in a medical or healthcare-related field (Masters preferred) * Minimum 5+ years of experience in a managerial role within primary care, ambulatory care, or polyclinic settings * Saudi nationals preferred * Arabic language skills are mandatory * Proven experience managing a large outpatient healthcare facility * Strong understanding of healthcare regulations and accreditation in Saudi Arabia * Experience managing large, multidisciplinary teams * Exposure to P&L / revenue responsibility * Excellent leadership and stakeholder management skills * Currently based in Dammam or willing to relocate
About the company Michael Page is one of the worlds leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of: Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
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