GoDubai
  
  
  
  
Citylife > Press Release
  Home Contact us Add to Favourites
Most Recent Postings
More Press Releses
Featured Sections

Event Finder
A daily roundup of exhibitions, promotions and other events in Dubai and the rest of the Emirates.
Submit an Event
Latest Dubai Press Releases >> Technology

 
  Share

du continues to reinvent their customer experience by using WhatsApp to make consumers' lives more convenient.

Dubai, UAE 5 March 2019 - UAE:  based telecommunications company du, from Emirates Integrated Telecommunications Company (EITC), has begun using WhatsApp for customer care by launching ‘Blu' - a multi-channel Artificial Intelligence-based virtual assistant on WhatsApp to its 9+ million fixed, mobile, IP and broadband customers.

This innovative move further enhances du's ambition to deliver world-class customer care by making it easy for customers to connect with du through the platform they use every day.

Anthony Shiner, Chief Digital Lifestyle and Innovation Officer, EITC, said: “As an ICT service provider, we are at the forefront of the latest technologies such as Artificial Intelligence.

We recognise the importance of messaging for our customers. Making our virtual assistant available on WhatsApp makes it easy for our customers to connect with us. We'd like our customers to play an active role in creating a great chat experience, so we'll be inviting them to help train the virtual assistant. Think of it as a new employee who has some core skills, but continues to learn and grow through experience.”

Implementing a pilot utilising UIB's UnificationEngine®, du's virtual assistant helps customers with common queries which they currently seek to address by contacting the Contact Centre or visiting a retail store. This is just the start, as du plans to quickly build upon these initial capabilities. Customers are encouraged to help du to teach the virtual assistant new skills to ensure it continues to deliver on what's important to them.
 
Toby Ruckert, CEO – UIB, said: “du is taking active steps to improve customer care and as a WhatsApp Business solution provider, we are excited to deliver a new conversational experience to their 9+ million customers across the UAE.”



Posted by : GoDubai Editorial Team
Viewed 7454 times
Posted on : Tuesday, March 5, 2019  
Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of GoDubai.com.
Previous Story : du Selects Cisco to Build a Unified Cloud Across Multiple Data Centers
Next Story : Huawei Scores 47 Top Awards at MWC 2019
Email this article Print this article

Share this article with your friends and followers
NewsVine

Comments

Back to Top  
Most Viewed Press Release posted in the last 7 days
Drops of Youth
Go Neutral with Palladio Beauty
Valentine's Gifts to Fall in Love With
Reveal Your Cosmic Beauty With These Gift Sets From Wet n Wild
Start the Year with Gorgeous Glowing Skin with a Little Help from DERMAdoctor
The Tag Heuer Autavia
Corum Admiral's Cup Legend 47 Worldtimer'
Regulator at pole position
Parmigiani Fleurier creates horological history with world's first wristwatch wi...
Dubai Jewellers Expect a Steady Sale During the 25th Dubai Shopping Festival Pro...
Kanz Jewels proves to be a lucky destination for jewellery shoppers during DSF 2020.
Malabar Gold & Diamonds - New Store opened in Kanpur, UP, India
OMEGA Ready to Time The Winter Youth Olympic Games Lausanne 2020
The Winter Youth Olympic Games Lausanne 2020
Show your Support for Australia alongside THT – That Hair Tho
Eberhard & Co. Gilda timepiece makes an extraordinary Valentine's Day gift
Corum And Joachim Horsley Light Up The Folies Bergère
Zeitun Cosmetics Launch in UAE
Foreo Reveals the Ultimate Valentine's Gift List for Women
Seha Leads Discussions in Pediatric Medicine
Valentine's Day Fashion and Gifting - Steve Madden
Spice It Up With Szechuan! Shake Shack is Celebrating the Chinese New Year With ...
Elegant diamond-swathed Kalpa Kalparisma set to dazzle fine watch enthusiasts
Marks & Spencer Welcomes Spring with its Midi Dress Edit
Fashion and Gifting for Valentine's Day - ECCO
160 Years Young: Tag Heuer Kicks Off a Milestone Anniversary With the Re-edition...
Celebration in Bahrain for Aga Khan Award Laureate “Revitalisation of Muharraq”
The Data Center Market in 2020: What to Expect
ADNEC to Host the World Future Energy Summit 2020
Etihad Airways and Easyjet Enter Into New Partnership
UAE Falconers League Kick Starts Competition with 10 teams in Al Ruwayyah
Drive home more than just a car: Juma Al Majid offers value deals on new Hyundai...
OSN; The Only Place to Watch Golden Globe Winning and Nominated Content in the M...
C Central Resort The Palm Welcomes 2020 with its Grand Opening in Dubai
Head to Freddy's for the Ultimate Frozen Custard Party
MoHAP's Training & Development Center Receives the Silver Award from the America...
HONOR Wins Big at CES 2020 with Growing Momentum of Wearables
Lg to Join Forces With Cerence on Ai-powered Connected Car Platform
Schools from across the UAE to battle it out at Credence High School's annual Qu...
EEC Engie Deploys Schneider Electric's New Medium Voltage SF6-Free Switchgear Te...
HINO trucks dominate the UAE's fuel delivery sector
Why Video Surveillance Is Great for Retailers & Consumers
Etihad Guest Programme Welcomes Gulf Air as New Airline Partner
Filipino finds respite from a rare eye condition and poor vision
Daiso participates in DSF 2020 with a showcase of over 800 new products!
AU Offers 20% Discount to Ajman Government Staff
Emiratis deepen their love for falconry
16th SteelFab opens at Expo Centre Sharjah
1,248 beneficiaries of the Department of Students' Affairs at Mohammed bin Rashi...
In Giant Leap Forward, Virgin Hyperloop One Announces Technology Can Be Powered ...